TheFeltedGnomeKnows' Shop Policies
Welcome to The Gnome Knows! The gnome knows that a handmade gift made with time and love is a wonderful way to show someone you care about them!
The Gnome also knows that I can't seem to stop needle felting and soon dolls, gnomes, and other items will over run my home!
Please feel free to convo me about any of my items or a custom order.
I accept Paypal and credit cards through Etsy.
I ship through the US Mail and will provide a tracking number. Please note that shipping costs include handling as well. Box, packing, drive to Post office, labels etc are included in the shipping cost. If you feel the cost is prohibitive please contact me and we can negotiate for a different postal method (parcel post etc). International orders will be sent by First Class parcel post.
Refunds and Exchanges
Due to the delicate nature of felt I would be happy to repair an item if it becomes damaged in transit or within the first 30 days. You must pay the return shipping. If some reason you are unhappy with your purchase please contact me and I would be happy to refund your purchase as long as you return the piece through certified mail undamaged within 7 days of receipt. The refund will be issued as soon as I receive the piece. I do not refund shipping costs.
Last Updated May 24, 2013