TheFoxintheAttic's Shop Policies
Welcome to The Fox in the Attic.
The Fox in the Attic is a home-based business devoted to designing and crafting unique handmade products.
Copyright The Fox in the Attic 2011 - 2013.
I currently accept Paypal payments and Credit & Debit card payments.
If you wish to cancel an order after payment please convo/email me immediately.
All items are shipped within 10 days of payment being received. All items are shipped First Class from the UK, using Royal Mail. I retain proof of posting. This does not include tracking. If you require tracking, insurance or a faster service please contact me before buying as it will incur an additional charge.
In my personal experience , items sent within the UK tend to arrive within 2-3 days, items sent to Western Europe take about 5 days to arrive and for the rest of the world it could take up to 2-3 weeks but usually within 10 days.
INTERNATIONAL ORDERS and TAXES
Customs charges or taxes may be due when you receive your order depending on your country. These charges would be your responsibility.
Refunds and Exchanges
If for any reason you are unsatisfied with your purchase or the item arrives damaged, please contact me within 5 days of arrival. If the item has been lost within the UK, a Royal Mail refund may be applicable, and I may be able to refund your cost. Please contact me if you think your order is lost in the post so that we can talk about a refund or replacement.
If you are unhappy with your order, please e-mail me, I will either exchange or refund the item (buyer is responsible for return shipping costs).
Additional Policies and FAQs
All cushions are stuffed with premium polyester filling which conforms to BS 5665 and EN71.
The Fox in the Attic
info [!at] thefoxintheattic.com
Last Updated November 22, 2013