TheGossamerWeb's Shop Policies
The Gossamer Web specializes in fine lace knitting supplies, including yarns and tools specially designed for tiny needles. We use high-quality acid dyes and citric acid--no vinegar scent. Custom orders are welcome.
Please pay by Paypal. Georgia items are subject to sales tax. If you haven't paid within 48 hours, the item goes back into stock unless you have a Really Good Excuse.
We ship by USPS with a delivery confirmation. If you have to have it tomorrow, let us know and we will make special arrangements.
International buyers are welcome, but please understand that shipping will have to be calculated depending on your location. Having lived overseas, we understand how annoying it can be to find the perfect frammis, only to have the seller refuse to send it outside the US.
Refunds and Exchanges
TGW wants you to be pleased with your purchase. Adoration is good! However, we offer an unconditional refund on all items you aren't happy with, but you'll have to return the item and pay the shipping. Items damaged in shipping will be replaced free and TGW will pay the shipping, too.
However, we will not accept frogged yarn, yarn wound into balls and chewed by your goldfish, or items that have clearly been attacked by blunt instruments.
The Gossamer Web warranties our stuff into the Afterlife, providing you can contact us in a manner that we can respond to. For example, if you are able to haunt, we can probably help, as long as your ghost can answer questions and doesn't do stupid stuff like rattle pans at 2am. However, if you send a message via a dream, my brain will be unable to process the request, as it's usually too busy putting together entertainment that includes whomping willows, a herd of pink llamas, and a fish fork. Once notified, we will do everything in our power to resolve, placate, and make good any issue you have with our stuff.
Last Updated January 28, 2013