TheSaraInitiative's Shop Policies
*All items come from a smoke free, dog friendly, home*
Please contact me if you have ANY questions or if you're interested in a custom order!
Most all of my items are one of a kind as I really don't like doing much of anything the same way twice!
I ship items out Monday - Friday generally within 48 hours from receipt of payment. I will notify you when your order ships and I ship most items using USPS Priority Mail.
I do my best to estimate the shipping cost. If I am under by a small amount ($5 or less typically) I will cover the difference. If the difference is greater than $5 I will contact you advising of the difference and price adjustment PRIOR to shipping the product. Once the adjusted shipping payment is received I will ship the item within 24 hours.
Refunds and Exchanges
Please let me know if there are any problems with your item and we can discuss. I can offer partial/full refunds, exchanges, etc, depending on the item and situation. Hopefully we could come to a good compromise should something happen.
In general I can't be held responsible for an item being lost in the mail - though I'm still willing to compromise, so definitely let me know if you don't receive your item.
Custom Orders - depending on the item only partial refunds may be available once the item is made.
Last Updated August 18, 2013