TheSecondFiddle's Shop Policies
Welcome to the Second Fiddle! We are two sisters comitted to crocheting. We promise to provide you with the upmost quality and satisfaction. Thank you for shopping!
If you have any questions, please contact us
We accept PayPal, which can be used with Visa, MasterCard, American Express, or Discover. Payments to be made at time of purchase. Items will be shipped after payment is received.
We ship US Postal Service with delivery conformation. Please allow 2-3 weeks for your item to be made and shipped, as our items are made to order. We do ship internationally, but cannot track international orders. We are not responsible for fees or delays developed during customs. We can also not be responsible for lost packages due to wrong addresses given. Please see listings for shipping fees.
If you would like insurance, please contact us.
Refunds and Exchanges
Our goal is to provide you with the finest handmade accessories. If you are unsatisfied with your purchase, please contact us within 7 days of receiving your item. Items can be accepted for return only in their original condition (unworn). We will refund you the price of the item through PayPal. We can not be responsible for return shipping costs. If you would like an exchange, we ask that you also pay shipping for your new item. If an item is structurally damaged, will we gladly fix the problem and ship the item back to you free of charge. Again, we are not responsible for return shipping costs.
We can not refund lost or stolen packages. Please send us a convo if you have any questions or concerns, as refunds, exchanges, or store credit can be arranged on a case by case basis.
Additional Policies and FAQs
We do offer custom orders. If you have your own idea or would just like an item in a different color or size, please contact us.
Our home does contain one kitten. We take care to keep items away from any cat hair, but she is mighty curious. Contact us if you have any concerns.
Crocheted goods can be washed by hand with mild detergent and air dried. Detailed care instructions will be included with the package. Our items are made in a smoke free home and have never been worn.
You can now see our items in person! Check out Nightwood, a handmade shop in Brooklyn. See our profile for details. thanks!
Last Updated March 11, 2013