TheSecretNest's Shop Policies
Thank you for visiting!
Feel free to contact me with any questions you may have.
I gladly accept custom orders for paintings and drawings.
I accept payment via Paypal or money order. Did you know you can also pay with a credit card through paypal without having a paypal account? Check out this how-to for more info:
Payment via paypal or notification of payment by money order is required within 3 days of purchase or the transaction will be canceled and the item re-listed.
Please contact me if circumstances prevent you from paying within 3 days.
If you pay by mail with a money order please contact me to notify me that the payment is in the mail. You will receive an address to send your money order to upon checkout.
Your order will be shipped within 3 days of payment being received (often sooner).
Your order will be sent to your Etsy address unless otherwise specified by you. A “note to seller” with the alternate address during check-out will do the trick.
I package your order with recycled or biodegradable materials whenever possible. Paintings and sculptures are wrapped with clean, previously loved bubble wrap and corrugate.
I use Canada Post to ship all items. Insurance will be included on items over $100. Please let me know if you would like insurance included on any other order or if you need the item ASAP. I’ll get you a quote before sending a revised invoice to reflect the change in shipping.
Items sent to Canada and the US usually arrive within 3 to 14 days. International shipments can take longer. Shipments to the US will be considered officially lost if they have not arrived within 6 weeks. International shipments will be considered lost if they have not arrived within 10 weeks. It is very unlikely that your shipment would take this long to reach you.
Customers are responsible for any fees, duties or taxes that may be associated with shipping to their countries.
Refunds and Exchanges
Generally I have had no trouble with packages, but please do let me know if your shipment does not arrive or arrives damaged. I will replace or refund your order depending on the circumstances.
I want you to love anything you've purchased from me, so if you are unhappy, please let me know, and I will try to make things right. Please contact me within 7 days of receipt of your package.
Additional Policies and FAQs
Copyright: All images and artwork on this site are copyright protected. The sale of any artwork or product does not transfer to the purchaser the right to reproduce said artwork or product.
Actual colors in artwork may be somewhat different than how they appear on your computer monitor.
Last Updated February 17, 2012