TheSewingCroft's Shop Policies
Welcome to The Sewing Croft on Etsy.
I have a very sentimental nature and my ranges reflect this, I love the personal 'touch' and am very fortunate to be able to work with people all over the world. My customers stories inspire me and I am always happy to receive requests for commissioned pillows. This was how the Soldier Pillow was born!
Paypal or personal cheque please. You are not required to have a paypal account, you can simply check out and pay with your credit or debit card. Within 2 days of receipt of order. Once payment is received you will be contacted if your item is made to order. Unfortunately at the present time, Etsy UK Store Owners are unable to accept Credit Card payments.
CHRISTMAS PLEASE READ
We are currently experiencing extremely high demand and therefore shipped in approx 4-6 BUSINESS days, all pillows are made to order. Last shipping dates to US,Canada, E Europe is Friday 13th December. Australia Thursday 5th. We will CLOSE on December 13th. Orders to the US/Canada will take approx 12-14 business days to arrive.
Direct printed items are made on a sale by sale basis.
Items to order may take up to 5 days to be despatched due to their bespoke nature, this way, you know that your item has been specifically made for you. If however, you have an urgent occasion to order for, please do contact me.
In stock items will be securely packaged, and posted throughout the UK by Royal Mail 2nd class recorded within 3 working days of receiving cleared payment.
Proof of postage is always obtained. Worldwide shipping by Royal Mail Standard Airmail, this does not have tracking. Additional postage services are available with tracking.
If your item is made to order you should allow 5 working days from cleared payment. This is an absolute maximum and generally items are made within 3, I always keep my customers informed every step of the way.
Please discuss with me if you would like to receive before this time, I often do 'rush jobs'. Im sure we can work something out.
Items to the USA on average take 5-10 working days to arrive. However, occasionally items can be delayed up to 4 weeks in US customs (due largely to hightened security measures).
Refunds and Exchanges
No refunds unless the item is fundamentally flawed. However, I would be very unhappy if a customer was disappointed, so please do contact me. All items are posted WORLDWIDE with proof of postage obtained. You have the right to return your item within 14 days at your own expense. If the item is flawed we will refund the postage. If you would like your item to be sent registered please state this and you will be invoiced for the difference.
Additional Policies and FAQs
Photographs should ideally be with a lighter background, as should subject clothing.
Please be aware prints using a lot of ink can sometimes mark light fabrics, as some items are printed fresh using standard inks on standard printer. Not to be washed or made wet as there is a risk of ink smudge.
Calico cotton is not a totally plain material and as such often has tiny dots and marks. which is why they are so perfect for the postcards as it looks naturally aged.
No personal information is held by The Sewing Croft. Photographs/drafts are deleted immediately upon completion of the commission.
sewingcroft [!at] gmail.com
Restcroft, Shaftesbury Rd, East Knoyle, Wilts, SP4 6AT UK
Last Updated November 24, 2013