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TheSouthernPineapple's Shop Announcement

PRODUCTION to SHIPPING time starts as soon as your order has be placed, payment has been cleared and all required monogramming information for your item is received. Failure to include all of your information will delay the production process and your order will not be submitted to work schedule until after all of this in complete. All items will ship to the address on your Paypal account. If you would like it to go to another address you must change it on your Paypal account at time of order.

Right now the production time is 7-10 working days. Work days for me include Monday through Friday from 8:00am until 5:00pm. Holiday, US Postal holidays, and my family vacation time is not included if they fall on these days. I try to post all of my vacation times at least a week in advance before my store is temporarily closed.

RUSH ORDERS are sometimes available for a small additional fee. But they must be approved by me before the rush order is placed. Please don't order any item and leave a message that you need it before the normal production time. I can not accommodate these request.

If you have any questions or need an item by a deadline, you need to contact me BEFORE you item is ordered to make special arrangements. All items are place in line as they come in. This includes my other websites.

Most shipping is via first class mail. Priority mail is also available if set up and approved before your order is placed. In case of returns, customer is resposable for all shipping costs.

YOUR ITEM WILL BE SHIPPED TO YOUR PAYPAL ACCOUNT ADDRESS!

If you would like it shipped to a DIFFERENT address you will need to change your address on your Paypal account. This may delay shipping time.

Thread and item colors may actually be slightly different than they appear on your computer. If you need a certain shade or color, you will need to mail me a sample of the color so that I can match the colors as close as possible with my available threads and items.

Most items can be customized a bit. I try to list most options on each listing. When an item is ordered it will be made like the picture in the listing (including colors) unless other arrangements have been made with me before the item is placed. A convo to me is the best way for this. Stacked name items which contain a name and initial will be made using the first letter of the name given unless you choose to include a different letter such as the first letter of the last name.

Towel colors and styles will vary. I do not keep towels on hand at all times. They are purchased once an order has been placed. Due to stores changing their supplier quite often, I never know ahead of time what brand or style will be available for me to purchase. I do not shop every day due to living in a rural area. So I can not run to the store to see what they have and let you know before you order. If you absolutely have to have a certain brand or color from a certain store. I will be happy to make a shopping trip for you for a fee. But please convo me before placing your order.

Font Choices can be viewed on my Facebook page at:

https://www.facebook.com/media/set/?set=a.10151199669707967.447979.171456537966&type=3&uploaded=3#!/media/set/?set=a.10151199669707967.447979.171456537966&type=3