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TheTurtleAndTheRay's Shop Announcement

The Turtle and the Ray is owned by two sisters who like to shop for vintage. Stay up to date with our collection by liking us on Facebook at www.facebook.com/turtlerayvintage We would love to share our finds with you! We specialize in vintage clothing, unique items for your home, and collectibles. We research all of our finds, to ensure that all of our items are at least 20 years old.

TheTurtleAndTheRay's Shop Policies

Welcome

Welcome to our shop! We love collecting vintage items, and are happy to share our finds with you.
Please contact us with any questions about our items, or policies. We will provide an answer promptly, and are happy to be of any assistance.

Payment

We are happy to accept payment through Paypal. Please contact us if you have any questions.

I'm sorry but it is against out policies to participate in trades.

HOLDS: Items may be placed on hold for up to 48 hours.

Shipping

We ship via USPS First Class.
Items are shipped 1-4 days after payment is received. Please note that purchases made via direct checkout (with a credit card or gift card) take up to 3 days for payment to clear.

All of our items are wrapped in tissue and packaged in a recycled box or bubble wrap envelope.

We also offer international shipping.

Please contact us with your zip code if you would like to pay for expedited shipping. We will research the cost and quote you a new price for shipping.

We will gift wrap your item for free, at your request.

Refunds and Exchanges

DAMAGED ITEMS
If your item arrives damaged, please contact us right away, and we will refund your purchase. This excludes items where stains, etc are noted in the description, and the item is sold as is.

REFUNDS AND EXCHANGES
We will refund items that arrive damaged. We require photographic proof of damage, before a refund will be issued. Please contact us right away, and send us photos of the damage to the item.

We do not provide exchanges, as all of our items are unique. Refunds are only issued for damaged items.

LOST PACKAGES
Please let us know if your package is lost, and we will do all we can to help you recover it. Please allow 15 days for your package to arrive.

Additional Policies and FAQs

Please note that all of our items are vintage, and thus might not always be in tip top perfect shape. We have done our best to mention in the description any stains, problems or defects.

We offer free gift wrapping, at your request.

Please message us if you have any additional requests, questions or concerns.

Thanks for stopping by our shop!

Last Updated December 3, 2013