ThemeDreams' Shop Policies
Welcome to Theme Dreams!
All dream catchers are handmade.
No two dream catchers are alike since they each have their own look. Completely unique.
If there is something you would like to see on here, feel free to message me!
Paypal, Visa, Mastercard.
No restocking fee for cancellations but most dream catchers are shipped out the next day after payment (unless on weekends).
I cannot accept a cancellation if the dream catcher has already shipped.
The dream catcher(s) will ship within 24 hours of payment being received.
Some dream catchers are adorned with glass beads. These will be shipped in a very padded package to avoid any damage.
The shipping charge does NOT cover any import fees or taxes. Please keep that in mind when ordering.
To help reduce waste (and shipping costs) I recycle all my boxes. No box has one use and then thrown out.
Refunds and Exchanges
Stock Dream Catchers - 15 day return policy. 10% restocking fee.*
Custom Dream Catchers - Non Returnable**
Beads and Charms - Non-returnable***
_____See below for explanations_____
*If a dream catcher arrives broken (beads broken, string unraveling, etc) email me immediately.
I will need pictures of the problem. If it is something I can fix, I will have it shipped back to me or I will send a replacement that looks similar (all dream catchers are unique).
Another option is you can send it back and I will refund the amount of the dream catcher.
Customer pays for shipping back to me unless it was damaged.
**Due to the custom nature of these dream catchers, all special made dream catchers are considered keepers.
***All beads and charms sold in my shop are overstock. Sometimes I end up having left overs that I have no use for. Since I am trying to find new homes for them, they are non-returnable.
Additional Policies and FAQs
Each of these dream catchers are unique. There may be a slight displacement of the feathers due to shipping.
This is an easy fix as the feathers tend to mend themselves.
Also, I do my best not to use any glue in my dream catchers. I like to stick with the basic knot and tension method. Please keep this in mind when ordering.
If you would like a custom dream catcher with some parts glued, please let me know.
If you need my address, please message me.
If you would rather email me directly, I can be reached at info[at]dreamcatchergoddess.com
Last Updated October 31, 2013