TirelessHearts' Shop Policies
Tireless Hearts are born of a sensitivity to life's setbacks and our own innate abilities to recover our equilibrium and continue on. My work is also made in response to my deep conviction that we must learn to interact with our planet in a new way in order to preserve its remarkable beauty for future generations.
I'm proud to be a member of the SF esty team and the East Bay Arts Collective! I will be selling at fairs around the Bay Area all summer. Convo me if you want to be added to my email list.
My preferred method of payment is through Paypal.
You can use your Debit or Credit Card WITHOUT having to sign up for a PayPal Account. Instructions are below.
You do not need a PayPal Account to pay for your items through PayPal:
You choose the PayPal Option during checkout. To proceed, click the Check out with PayPal button. You will be taken to a page on PayPal. Look for a link on the left side of the page that says continue checkout. ("Don't have a Paypal Account. No Problem, continue checkout.") You will then be prompted to fill in your contact and credit card information. You will be given the option to create a PayPal account, but you can decline that offer and continue your payment without a PayPal account.
Once you have completed the information on PayPal, you will return to Etsy Checkout to review and submit your final order. No worries! Your payment is not sent until you click the green Submit Order button on Etsy.
Here is a tutorial with pictures if the description above doesn't make sense.
Please make payment at time of purchase, because I won't begin making or ship your items until payment has been made.
Special orders will require a 50% deposit before I will begin your order
All products are shipped 5-7 days after payment is received (unless otherwise noted). All packages are sent by USPS First Class Mail to ensure reliable delivery.
Contact me if you'd like to upgrade or downgrade shipping on any items, or for rates on express or international shipping.
Please give extra time during holiday seasons for processing and shipping.
Refunds and Exchanges
Due to everything being handmade, not every piece is identical to the image onscreen but it's quality and accuracy are guaranteed before being shipped.
I accept exchanges and repairs only; no refunds. I accept these items as long as I receive the item within ONE month of the date of purchase.
Return shipping is at buyer's expense and buyer bears the risk of loss, so try to insure the package.
If you lose an earring I will work with you to create a replacement or convert the remaining one into a necklace.
Additional Policies and FAQs
Custom orders are welcome, even if it is just a little tweak. a different color chain, nickle-free ear wire, a longer or shorter chain, drop me a line and we can work it out.
If you are happy with your purchase, I appreciate your positive feedback. I enjoy hearing your responses and impressions when you've received your order. http://www.etsy.com/feedback_awaiting.php
There is also a tab at the top of the page that also gives you the option of sending a photo of you and your item ("appreciation photos"), and I REALLY like to see these. Send one along if you can manage it!
I can do special orders (wedding, baby showers, birthdays) just convo me and I will see what I can do for you. Bear in mind that all my pieces are hand stitched one at a time, so take into account the time required to fabricate your order if you have a special-event/deadline.
Bicycle inner tube can be cleaned with either castile soap or mineral oil, but Armour All has ingredients that will help to preserve the rubber. Your call.
I reserve the right to change my shop policies at any time. Any failure on my part to enforce any provision of my policies does not constitute a waiver of that, or any other provision.
Last Updated June 16, 2011