TwistedGemDesigns' Shop Policies
Welcome to Twisted Gem Designs... handcrafted jewelry by Lisa Dotto!
My creations are made with precious metals (sterling silver and gold filled), gemstones, crystals, glass and gold/silver plated components. I take pride in my work putting my heart and soul into every piece. My ultimate goal is beautiful jewelry that feels great to wear.
Customer satisfaction is important to me if you have any questions please contact me and thank you for stopping by and visiting.
I accept payment via Paypal, credit card, debit card and Etsy gift card.
You do not require a Paypal account to use Paypal. Paypal is a safe and secure site which accepts and processes major credit cards including Visa, Mastercard and American Express. Payment is due at time of purchase. Payment via Paypal - eCheck takes 3-5 business days for transaction to complete. Items will be shipped once payment transaction has been completed.
To pay using credit card, debit card or Etsy gift card use Direct Checkout option.
Item(s) will be shipped within 2 business days of receipt of payment.
To minimize cost of shipping, shipping service is via Canada Post (small packet service) and will include insurance up to $100 but will not have a tracking number. Estimated time of arrival:
Within Canada: 2 - 9 business days
To the USA: 6 - 12 business days
International: 6 - 10 business days
For additional cost you can upgrade to Expedited Parcel which includes insurance up to $100.00 and tracking. Please contact me by Convos or by email, for a quote.
Duty and Custom fees are the responsibility of the buyer.
Refunds and Exchanges
Because customer satisfaction is important to me, refunds and exchanges are accepted within two weeks of purchase. For hygienic reasons earrings cannot be exchanged or refunded. Returned or exchanged items must be in new condition. Once item has been returned, a refund will be issued, through Paypal, on purchase price, not including shipping. The buyer will be responsible for return shipping. Please contact me by convos or email prior to returning an item. If you are not satisfied please contact me so we can resolve any concerns.
Last Updated October 6, 2013