Tzunuum

Shop policies

Last updated on September 19, 2018

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I strive to make jewelry and accessories that are built for everyday wear and will last a lifetime when lovingly cared for. Jewelry requires delicate handling and proper storage, and can become damaged when stored carelessly.
See my FAQ for tips on how to look after your pieces!
If your piece is in need of repair or cleaning, I can fix it for you for no other cost than shipping.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

Payment can be made with Paypal, credit cards, direct checkout or Etsy gift cards.

Shipping

Each item is carefully packaged in a hand-printed cotton drawstring bag or a custom gift box before being shipped.

PROCESSING TIMES

-Ready to ship: 2 to 3 working days
-Made to order: See listing
.
SHIPPING

GERMANY: Shipment is processed via Deutsche Post.
Shipping usually takes 2 to 7 days.

EU & INTERNATIONAL:
Shipment is processed via Deutsche Post DHL.
Shipping times can vary from 7 to 25 days (this is rare). Most parcels arrive within 10 days.
Please note that for international orders (outside the EU), the content of the package and its value will be noted on the customs form.
Tzunuum is not responsible for any customs duty or taxes that may be applied once the item has arrived in your country or state.

Additional policies and FAQs

Tzunuum is not responsible for any lost or damaged goods that have been sent without a tracking number or insurance.
In the unlikely event that your parcel doesn't arrive or is damaged, please contact me and we will work together to find a solution.

sɓuıɥʇ ʎlpɹoʍ ɹǝɥʇO