Umbellata's Shop Policies
Wow. You visited my shop! Thanks....Just so you know... your new treasure will arrive packaged in a handmade cloth bag, ready for gifting to you or your sweetums. I LOVE presents and am always happy to facilitate the delivery of a little surprise. Let me know if you want a personal note to the giftee included or require express shipping.
A couple notes about the nature of resin jewelry... It's tough, but will scratch, so avoid abrasive situations if possible (good advise for life, no?) It's also water resistant but not water proof, so remove before showering.
Each sale is a thrill...many thanks....
Payment can be made thru Etsy with pay pal, visa or mastercard. If you need another option, contact me. I'm sure we can work something out.
I don't require pre-payment for custom work. I like people to see what they are buying before money changes hands. I'll do my best to get orders out in a timely fashion.
I ship U.S.P.S. first class with delivery confirmation for items traveling within the United States. I will really, really try to ship your item within 48 hours of purchase. International shipments are made by priority mail. Sorry, there's no way to track a package once it leaves the U.S. The buyer is responsible for paying all customs fees or tarriffs. I'll ship to the address in your Etsy account unless you provide an alternative.
Refunds and Exchanges
I want happy customers and will gladly refund or exchange. The piece must be returned in original packaging and in good condition. Buyer pays return shipping. Positive feedback is really important to me. If something's not quite right, let me know via etsy, and we will reach a solution together. I really want you to be happy with your purchase!
Additional Policies and FAQs
I will accept custom orders but I'm WAY too slow for wholesale production.
Last Updated June 23, 2012