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UnaChicasChicProps' Shop Announcement

****** FREQUENTLY ASKED QUESTIONS***********

DO YOU OFFER DISCOUNTS IN EXCHANGE FOR SERVICES LIKE IMAGES WITH YOUR PRODUCTS?
We've struggled with this one. Although we'd love to have more images from great photographers, we recently slashed our prices 10-25% off and simply can't afford it. We want to offer great, low prices every day to everyone, not just the ones who ask. So, we're gambling a little and hoping our customers understand. We humbly accept images from our generous customers who support us and our efforts. We make sure to add a link to their websites in the description for their generous donation. We would love to have more beautiful images! We don't add every image we get however. You can add your images when you leave feedback here or on our FB page (link below) just make sure to include your logo on it and a link we can use to help promote your business.

I NEED THIS ITEM RIGHT AWAY, WILL I GET IT IN TIME?
If you purchase Rush service and a guaranteed shipping service like Express Mail, then it's possible. But the only guarantee they offer is that if it doesn't get there by the day they say, you get your shipping money back. I cannot make guarantees but my rush service allows me to put your items ahead of the line and ship it out within 24 hours of rush fee payment or your money back. This is only for items we have in stock. If we don't have the item in stock, it may take about a week to get it delivered to us before we can even start producing it but you'll know that in advance. You'd have to convo me to find out what I have available for rush.

WHAT ARE YOUR RUSH FEES AND HOW DO I ORDER WITH RUSH?
Fees are $5 per drop, and $5 per fur order (not per fur). Drops and furs IF in stock will ship out within 24 hours of rush fee payment. Convo me to find out what i have ready for Rush. For baseboards it's $15 per baseboard side to ship within one week of rush fee payment. To rush a full kit, it's $20 to have it out within 1 week if all items are in stock. We'll add rush fees to our listings soon but we may have to make adjustments to the price for fees. At this time, just convo me for invoice.

WHAT'S YOUR TURNAROUND?
It depends on the the product but it's safe to say anywhere from 1-2 wks for everything but the baseboards which may be 1-3 weeks depending on the workload. Please purchase RUSH service if you want something sooner. Convo me for more information on Rush orders. PLEASE do not schedule shoots around this time until you get a tracking number. Even then, with weather delays, it may be prudent to wait until you get your products before setting a set-in-stone date for a shoot.

CAN I EMAIL YOU AFTER PURCHASE TO CHECK ON MY ITEM?
Feel free to contact me at any time to check on your item. Just be aware of our turnaround time (see above) and realize we normally have about 100 orders we work on daily so it may take a day or two to get back to you.

LOOKS LIKE I RECEIVED A PARTIAL ORDER. WHERE'S THE REST?
First thing, please check your spam folder for an email from shipstation. There should have been a notice giving you a packing slip and notice that the remainder is on its way. You'll be receiving another once the other ships so add them to your safe email sender list. If you order more than one item or a kit I may sometimes send you finished products ahead of the rest so you don't have to wait for the remaining. This all depends on the shipping fees and/or delays in materials. If you would like your items shipped separately and the shipping you paid does not cover that, I can send you an invoice for the difference to get the in-stock item to you sooner. Since we lowered prices, we've decided to refrain from offering automatic shipping discounts because we were losing money doing this. Now, each item can go out separately if needed so you can at least have something to work with if the other item is taking longer to arrive. I think the potential extra days is worth the extra .50 cents.

DO YOU COMBINE SHIPPING?
We can still do that but we will have to make a custom listing for you. If you don't have a custom listing made, we cannot offer shipping refunds on items you purchase at this time. Our workload is just too heavy. That being said, it will generally take a day or two for us to make a custom listing for you. We'll need you to convo us with the items you want along with your zip code. Once we make the listing for you in 1-2 business days, we'll send you the link and go from there. With custom listings, all products must me shipped together so even if we have half the order in stock, the order will wait until the remaining items are ready to ship.

HOW DO YOU SHIP AND FROM WHERE?
We're in central TX and the shipping depends on the item. If you purchase one fur, it ships 1st Class (you can upgrade to Priority for $2.50). Please type UPGRADE TO PRIORITY for me to send you an invoice. If you purchase more than one fur, it ships Priority. Drops go Priority and Kits/Boards FedEx Home Ground. FedEx Home delivers on Saturday but not Sun or Monday. If you order more than 3 drops, they go FedEx Home Ground. If you need large orders to go USPS, I can quote you a shipping price; they are generally more expensive.

DO YOU SHIP INTERNATIONALLY? Or MY COUNTRY ISN'T LISTED, CAN YOU ADD IT?
Yes, but only drops and furs. USPS recently raised their prices and the cost is significant. Then there's the customs fees which are sometimes the same as the cost of the item purchased. I will not mark the item as a gift. I only ship 1st Class which has no way of tracking. So insurance is recommended as I am not responsible for lost shipments once it leaves my shop. If your country isn't listed, I'll add it , just convo me.

CAN YOU SHIP ONE OF YOUR KITS INTERNATIONALLY?
We do not ship these internationally because of the high cost. Usually hundreds of dollars not including customs fees. Now that USPS increased their prices, it's even higher.

DO YOU SHIP TO APO/FPO/DPO ADDRESSES?
Yes. For kits, since I will not be able to ship FedEx, they will go out parcel post unless you'd like to upgrade to Priority which can be a significant difference. It generally takes about 4 weeks for delivery via parcel post.

WHAT ARE THE SIZES TO YOUR DROPS? AND CAN YOU CUSTOMIZE THEM AND MAKE THEM LARGER AND WIDER?
All my measurements are approximate especially backdrops due to rod pockets which are about 2-2.5". So a 6ft long backdrop is actually about 2 inches shy of 6ft. Most of my drops are about 54" wide but some may be an inch or two wider depending on whether I can salvage the selvedge :) Sometimes the design goes all the way through the selvedge (edges) and I'll leave it that way to give you more room. You will find the exact measurement in the description of each item along with the design size and maintenance of the fabric but again, my measurements are all approximate.

CAN YOU ADD A ROD POCKET TO BOTH ENDS OF THE DROP?
Yes, I can do that free of charge, just ask for 2 POCKETS on the comments section at checkout. Be aware that will take away another 2-2.5 inches in the length.

WILL I HAVE TO IRON MY BACKDROPS?
Yes, they are light to heavy-weight twill and duck fabrics. They will come to you folded in and envelope.

HOW DO I MAINTAIN MY FABRIC BACKDROP?
Each description will tell you what type fabric your drop is and how to maintain it. They can all be ironed. Steam ironing from the back is the best way. Keep them rolled up in the rod or dowel you use when storing and you'll minimize the need for ironing. I very seldom have to re-iron a drop unless I take it off and fold it for a day or two. I've seen some stunning work using my very economical fabric drops. I keep mine on a rod rolled up just like you would vinyl. If you feel this is too much maintenance, vinyl drops would probably be a better choice for you.

WHAT ARE THE SIZES FOR YOUR FURS?
I offer 3 sizes: a small 18x20 ($9.95), slightly longer 18x30 ($14.95) and medium 30x36 ($24.95). The small one is good for baskets and close-up shots and is my most popular but WILL NOT be large enough to cover pucks/bean bags obviously. Please be aware of the sizes when you order. I don't know what you'll be using so I don't know if it's big enough.. I recommend using a blanket and sizing it so you can see what size you need. I've received negative feedback on this topic because the small fur was too small for what they needed and they somehow felt we deserved the negative mark.

MY FUR DOESN'T LOOK LIKE 18X20 RECTANGLE, WHY IS THAT?
All my measurements are approximate but you will get AT LEAST 360 square inches (18"x20"). Sometimes the piece might be a 19x19 (361 square inches), sometimes it may not look like an exact rectangle or square because of the way the fabric is stretched. I have a choice to cut off the extra fabric to make it a pretty rectangle but I often decide to leave the extra fabric so you can get as much fur as possible. Most of the time the pieces will be a little larger than 18x20 though. So if you order more than one fur, the pieces will most likely not look like they are exactly the same size. That just means you got more fabric for your money on the larger looking ones and I don't charge extra for those few inches you get. We always measure each piece before it ships and the exact measurement will be on the plastic bag it comes in.

DO YOU OFFER REFUNDS?
I do offer refunds but please check out my policies about the strict requirements.

THE COLOR ON THE SCREEN LOOKS LIKE IT MAY BE DIFFERENT FROM THE DESCRIPTION. WHAT COLOR IS IT? or I RECEIVED THE ITEM BUT THE COLOR IS A LITTLE DIFFERENT.
Please go by the color described in the item description. For example, I've had many ask me if the Robin Egg blue backdrop is grey or blue because it looks a little grey on the screen. Every screen is different and you can't go by that. Also, it's very easy to manipulate the colors during post processing so one photographers turquoise blue backdrop may look much brighter than someone who want to mute the color a bit on theirs. I do not offer refunds based on color discrepancies.

THE ADDRESS I HAVE LISTED ON ETSY IS NOT THE RIGHT ONE AND YOU ALREADY SHIPPED IT. WHAT CAN I DO?
I'm sorry, our shipper, ShipStation, uses the address on file to send all our shipments automatically. Unless you get a hold of us BEFORE we ship the item, there is very little we can do. It's possible to have the item intercepted by USPS before it arrives to the old address if it's caught in time, but it's not 100% and it's a bit time consuming on my part. I've had to do it a couple of times, once it got returned, the second time it didn't and at that point, it depends on whether there is a forwarding address or an honest resident to return to sender IF I get the item returned, I will be more than happy to re-ship it to the correct address after I invoice you for the new shipping fee.

DO ANY OF YOUR ITEMS INCLUDE INSURANCE?
Only my kits and baseboards include insurance in the pricing Backdrops and furs are not so if you want to add insurance you must let me know.

MY BASEBOARD ARRIVED WITH DAMAGE, WHAT DO i DO?
Of the hundreds of boards I've mailed out, I have had a couple of people tell me they arrived with a little damage (nothing major, just a dent on the corner). It did not affect the work area or it's free-standing ability. These boards are insured but you will have to file the claim yourself with FedEx. I go through great lengths to carefully package and ship these but things can happen in transit. According to FedEx, you will need to keep your boxes and shipping material that came with the baseboard (bubble wrap, packing paper, etc). I haven't had anyone file a claim yet so I don't know what the process is like. I don't know if they will take the damaged board and have you order a new one so that will be up to you to find out. But like I said, I haven't hand anyone contact me about a severely damaged board.

DO YOU HAVE A FACEBOOK PAGE:
Yes! http://www.facebook.com/UnaChicasChicProps

WILL YOU EVER OFFER PROMOTIONS?
On my FB page, I sometimes list many items that have small defects or imperfections that can be easily corrected. For example, sometimes I a backdrop might have a small nick or a fur may be cut a little small and I might have a couple of pieces that can be bunched together in a basket. Or I may have a yard of fabric I won't use and I'll list it as a raw piece of fabric. I list these low enough to simply make my money back so they are generally priced very low. Anytime I list these items I link it to a post on FB. So, keep an eye out. I may do a give away at some point and that will be announced in a post on FB. At this time, we don't have any coupon codes to offer since our prices are so low.

WHAT'S THE BEST WAY TO GET IN CONTACT WITH YOU?
Please convo me from Etsy so I can keep all my conversations in one place. It's just so much easier for me. FB messages may take a while to get answered as I don't have much time to check those.

DO YOU SELL JUST THE STAND OR THE FLOOR BY ITSELF? DO YOU HAVE OTHER FLOOR DESIGNS
Yes i sell them separately; convo me for details. And at this time, we only have the 2, dark floor and white washed peeling plank floor.

ANY VIDEOS ON HOW TO USE YOUR PRODUCTS?
I do have a couple of videos out that help new photographers just starting out who may not have the funds to purchase one of my kits. I'm still working on others but it's been a little difficult with the heavy workload. I hope to have more out soon. Not exactly the best production out there :) but I hope you can take something positive away from it! Here's one, check out my others while you're there:
http://www.youtube.com/watch?v=YxHJpbUxue0

This shop accepts Etsy Gift Cards.