UrbanCorner's Shop Policies
Welcome to Urban Corner!
My name is Nancy and thank you for stopping by my shop. I truly enjoy making handmade jewelry and my philosophy is to create simple and unique jewelry that makes every heart and soul smile. I strive to create high quality, versatile, original handmade art.
Here you will find Bohemian, Beachy Jewelry featuring Leather, Gemstones, Semi-Precious Stones, Organic Stones, Swarovski Crystals, Czech Crystals, Fresh Water Pearls and more. I love incorporating healing stones within the style. We are ahead of the game when we can wear something stylish with healing qualities! Sometimes, having the best of both worlds is good for the Soul!
Please allow 1-3 business days after payment is made to ship your item to you. On custom orders, please allow 5 business days.
Your special purchase will arrive in a organza bag, inside of an eco friendly box with a ribbon. If you would like your purchase to be drop shipped, please let me know ahead of time.
Any orders placed must be paid in full prior to fabrication.
I accept payment through Pay Pal only and will also refund through Pay Pal. Payment must be received within 24 hours unless you contact me and make other arrangements. If payment is not received within the 24 hour period, I will cancel the order.
Want to pay with a Credit Card?
Etsy now accepts Credit Card Payment through their Direct Checkout.
Want to Pay with PayPal?
Do not Click "Other", Click "PayPal"
Click the link below for help -
E-Checks through PayPal?
I do accept E-checks through paypal. Once the E-check has cleared I will begin the fabrication of your item.I accept payment through PayPal only.
I ship orders throughout the week and sometimes on Saturday! Once your order has shipped and email will be sent to you via PayPal with confirmation that it has been shipped.
** CHRISTMAS SHIPPING**
DOMESTIC ORDERS - Last day to ship for Christmas is December 16, 2013. Any items shipped after this date I can not guarantee that it will get there before Christmas.
INTERNATIONAL ORDERS - Last day to ship for Christmas is December 6, 2013. Any items shipped after this date I can not guarantee that your item will be there before Christmas.
I ship all domestic orders through Pay Pal. Please make sure your shipping address is correct on your Pay Pal Account or it will not be eligible for their Protection Plan.
I ship everything via USPS First Class mail (3-6 days) with a delivery confirmation. If you would like to upgrade your shipping to Priority or Express, please let me know at time of purchase. All orders $70.00 or more will be insured.
International buyers are responsible for their country's customs tax. I will not mark items as gift nor change the values to accommodate a lower tax fee.
FIRST class mail can NOT be tracked unless being shipped Express Mail. If you want to upgrade your order, please let me know.
Refunds and Exchanges
I offer 100% customer satisfaction. If you have a lost or damaged item, you must convo me within a week of shipment.
******CUSTOM ORDERS and MADE TO ORDER ITEMS*************
Most items in my shop are made to specifically fit the recipient. I will be charging a 10% restocking fee on items returned such as rings and bracelets that are customer ordered for your size. Etsy does not reimburse the fees I pay if I refund a customer.
On custom ordered rings, please make sure of your ring size. I make my rings on a steel mandrel and also double check the size on a plastic mandrel. All mandrels differ from some degree or another.
Additional Policies and FAQs
I'm very easy to communicate with and feel that communication and customer service is KEY to having a successful business. Please feel free to convo me with any questions.
CUSTOM ORDERS: I do my best to accommodate special request. If you would like a different rhinestone on your bracelet that I don't carry in the shop, I'm willing to accommodate you.
Leaving feedback for me once you have received your order is greatly appreciated. I am always excited to hear how you feel about your special piece.
CARE ON YOUR SPECIAL PIECE
Your original Special piece of jewelry needs to be lovingly cared for as any piece of fine jewelry. Please use special care when wearing your jewelry. Please know that your special piece is not completely water proof, and may scratch on sharp objects. Avoid getting your piece wet. Water will wear down the leather pieces. All of my jewelry is a piece of fine art, and when handled with care, it will stand the test of time.
A note about photographs - I try to capture the true color of my items made. However, sometimes lighting can slightly change the appearance.
All products are shot on Macro settings. Items usually appear bigger than the actual size. PLEASE read all measurements before purchasing.
I appreciate you taking the time to read my policies. I enjoy what I do and I will do my best to accommodate all requests and needs, so please do not hesitate to contact me!
Thank you for stopping by!
Last Updated December 2, 2013