VanCocoaDesigns' Shop Policies
Welcome to VanCocoa Designs shop! Hope you find your fill of lovely accessories to add that extra touch of pretty to your style!
Looking for something extra special, please send me a convo so we can collaborate on your perfect piece.
Glad you stopped by, please do come back often for updates & promotions!
Direct checkout and Paypal are my accepted methods of payment.
We currently ship only to continental U.S.A. destinations.
Most items are ready to ship and will be sent out within 24-48 hrs. from purchase/payment receipt.
Custom orders will ship variously based on their completion and payment receipt.
If you should have any special concerns regarding shipment please feel free to send me a convo, I'll be happy to assist you in working out the details.
International shipping is available on a case by case basis. Please convo me if you live outside of our current shipping area.
If international shipping has been arranged, it will be shipped via the United States Postal Service (USPS). Insurance and tracking is not available and VanCocoa Designs is not responsible for all customs and duty fees and we are not responsible for lost or stolen packages or incorrect addresses.
Refunds and Exchanges
All sales are final. If you feel you have a valid reason for wanting an exchange,please convo me within 2 working days after you have received the item to address the issue.
You are responsible for the return shipping and we will only do an even exchange for the item, once the item has been returned in original/unused condition as per our convo.
We regret that we absolutely can not take any returns on custom/one-of-a-kind, wedding or special orders.
Please be sure, before purchasing as we are not responsible for buyer's remorse.
Additional Policies and FAQs
** Safety Note **
We want you to enjoy your VanCocoa Designs accessories, so please use only with adult supervision! It's recommended that you remove your child's hair accessories before naptime, bedtime, or anytime you are out of their reach, because some our products are small and could potentially become a choking hazard. Thank you!
Last Updated October 21, 2013