WhistlingDoe's Shop Policies
My goal with every cross stitch project I make is to work on it efficiently, professionally and with durability. I place top priority on completing every project within a very timely manner (usually less than a month), and fulfilling every request of the recipient as much as reasonably possible.
I also keep it very easy for everyone to see updates and track my progress on projects through my blog at: http://whistlingdoe.com/
Payment is accepted through PayPal and Etsy Direct payment.
If you're purchasing a custom or made to order item, payment is expected up front to cover material costs. Cancellation of an order can only be made prior to materials being purchased and work beginning.
Shipping is handled through USPS first class and priority mail and will have included tracking numbers. First class may only be used on my items that are total of 13oz in weight. Packages are typically shipped out the next day if paid for before 10pm Mountain Time (GMT-7).
I will refund shipping differences if over $2.00.
Refunds and Exchanges
I will discuss refunds on a case by case basis. If a project is damaged (for example, a few pulled stitches), I will look it over and see if I can repair and then return it to you. My goal is to have a lifetime guarantee for satisfaction on everything I create.
Additional Policies and FAQs
If you're ordering a personalized/custom item, please be ready to provide as much detailed information and/or reference photos if possible to explain what you're wanting.
Cross stitch projects on average take me 1-4 weeks to complete depending on the size, detail and what personal life obstacles are set into place. I always make regular check ins through email/Etsy messaging to let you know what my progress and current time estimate is.
Last Updated December 5, 2013