WildRoseHerbs' Shop Policies
Wild Rose makes every effort to simplify your buying experience. Please read over these store policies to ensure satisfaction with your purchase. Thank you for your interest!
Payment is accepted through PayPal or credit card (direct checkout) at the time of order. Once payment is received, your purchase will be shipped within three business days. Any extension of turnaround time will be announced at the top of our shop's home page. If you choose to pay by e-check, your purchase will be shipped within three business days of cleared payment.
All orders are shipped USPS First Class Mail or Priority Mail with Delivery Confirmation. Tracking numbers are emailed through Etsy once your order has been scheduled for shipment. If you do not receive a shipping confirmation, be sure to check your junk mail folder and email us (firstname.lastname@example.org) and we can look it up. Lost orders will be refunded or reshipped at the buyer's request. Undeliverable (return to sender) orders will be cancelled and refunded less the cost of shipping.
All international orders will ship via USPS First Class Mail with insurance. Delivery times vary, but most orders arrive within 2-4 weeks. If your order does not arrive within 30 days of shipment please contact us. All international parcels are fully insured against loss or damage. Customs fees vary and are the sole responsibility of the buyer. Items returned for non-payment of customs fees will be refunded less the cost of shipping and fees. PLEASE NOTE: We cannot mark international items as "gifts" or alter the cost of goods!
Please allow three business days for processing time. Typical shipping days are Mondays, Wednesdays and Fridays. All items are ready to ship unless otherwise noted. Made to order items take one-two weeks to ship. A shipping date estimate for made-to-order items will be sent upon receipt.
Express shipping and insurance are available upon request.
Refunds and Exchanges
Unused and unopened items may be returned at the buyer's expense for a refund. Please contact us within 7 days of delivery if you wish to return an order. Returns or exchanges are not accepted on custom orders.
Additional Policies and FAQs
Custom orders are gladly accepted upon request. Please contact us if you have any questions!
To better serve customers, Wild Rose is currently seeking both domestic and international distributors. Please contact us for wholesale pricing and sales statistics.
Last Updated May 31, 2013