YellowDoorCreative's Shop Policies
Welcome to my shop! Please read before purchasing :)
All payments are final. Refunds are left to the sellers discretion. If an order is defective, just send me some photos of the defect and I will have them reprinted for you asap! Please note that no refunds are available on printed items. Reprints and store credits may be given at the sellers discretion, if the item is defective on my part.
Shipping times are estimated and not guaranteed. I am not responsible for lost orders but I will refund you the shipping price if the order is later than 3 business days (unless the error is on my end, in which I will refund shipping price if it is 1 day late). Please keep in mind that shipping times are for business days only unless specified otherwise and they do not include holidays. I am not responsible for lost items.
If you wish to purchase insurance for your package, contact me for details!
Seller is not responsible for any customs fees incurred for international shipments.
Refunds and Exchanges
Orders will not be cancelled or refunded unless the seller decides otherwise. All sales are final and non transferrable.
Additional Policies and FAQs
Please see the following information about my process and policies before purchasing:
When you are ready to purchase an invitation set, please email me via Etsy for more information about pricing and procedures. Please, do not purchase the listings in my shop. They are only for informational purposes and i need to make a custom listing for you. Once we have agreed upon the price and turnaround time, i will create a custom listing/invoice for you in my shop. Then when you purchase the listing, please send all wedding details and color information with the order in the Notes section. The turnaround time starts as soon as wedding details are received, not just when the order is placed. Turnaround times are as follows:
Once you order and I have received all of your wedding info, please allow 5-7 business days for your digital proof to arrive.
Once you get your digital proof, we will then go through revisions. There are almost always 2-5 rounds of revisions, sometimes more. They do not cost you any extra money, and we can revise until you are happy. Please note that there is no set time for revisions. It can take anywhere from 2 to 10 business days depending on how much you want to change or how many times you change your mind etc….it is up to you! I am at your disposal.
Once i send you a final set of proofs, after all revisions, I will ask for a print approval. Once you give me print approval you are agreeing that I can print the LAST PROOF that i sent you. Please be sure to carefully review the proof because that is the last and final proof that will go to print, and once you approve that file, it is out of my hands and I will not be liable for any errors in the final copy, assuming i print the exact proof given. However, if i print a file that is incorrect and differs from the last proof, then i will be liable for the reprint.
Production takes 7-10 business days unless a rush is purchased.
Once your order is ready to ship, you will get a tracking number and I will send it out via FEDEX or USPS, depending on your desired shipping speed.
USPS takes 3-5 business days and is NOT guaranteed (meaning it could actually ale even longer, USPS does not guarantee ship dates).
FEDEX will take 3-5 days guaranteed. The time will depend on where you live.
Other things you should know:
I will customize the invites per your instruction, as long as the invite design doesn't need to be totally changed to accommodate your wording. In most cases, custom wording it fine and i work it out! If you do have a unique request that changes the design of the invite, it is subject to a fee at the sellers desecration.
2. Colors and details
Please specify colors as soon as possible to let me know if you are changing the invite from the colors on my listing. Also, please specify all details and colors choices that we discuss in your actual order notes. I get a lot of emails every day and I can't go back and find every detail we discuss prior to ordering, so for that reason, please include all information at once in the Notes section, or in a separate email to yellowdoorcreative [!at] gmail.com. In addition, please include color swatches or photos of the colors you want for my reference. I also love to see Pinterest boards if you have one! This helps me get the esthetic of your wedding.
3. Paper and printing options
All of my invites have a specified paper that they come on. If you want to customize the paper you are more than welcome to do that! Just let me know what you have in mind and i will quote you or provide you with options.
Also, I can do screen printing, letterpress, foil printing, embossing etc….anything you can dream up, I can do it!
So contact me for that as well :)
I source envelopes from about 30 different manufacturers, so i can probably find a match for pretty much any color you want! I will photograph samples for you so you can decide if you need. But no envelope will be an EXACT color match unless we work backwards and find the envelope first, then decide on the invitation colors. I can match an invite to an envelope easily, but it is hard to match an envelope to an invite that is already made because the options are more limited.
My name is Emily (Emma) Gay. I live in the suburbs north of Atlanta, GA.
My email address is yellowdoorcreative [!at] gmail.com.
Last Updated February 28, 2014