Unique designs of hand made collections
YolaKohaviHandKnits' Shop Policies
Welcome, thank you for stooping and maybe shopping with YolaKohaviHandKnits
I hope you will like what you see and will be inspired by my work.
All my items are made exclusively by hand -using only knitting needles and crochet hook, machines of any kind are never used.
Please kindly read our shop police before ordering,I believe you will have a wonderful shooping experience in my shop, satisfaction guaranteed!!
I do my best to satysfaction my customers and i believe that good communication is the key to good selling so , please don't hesitate to contact me .
If I don't have the item that you reguire in stok i will make one especially for you , of course this my take a few days.
We use Paypal as our payment methood since it safe and convenient .
All shipping within the USA is sent usps and Priority Mail and via recorded deliver and usually arrives within 3 to 4 working days.
All international packages are shipped via Airmail , the guicest a parcel has reached from USA to UK in 4 days , longest was 4 weeks this is often due to custom checks or bad weather.
We will ship the orders to your Etsy addres , please make sure it is corect.
We won't be responsible if shipping adress you typed is wrong.
For shipping costs outside the US nad Canada , please convo me , I will look up the rates and send you an invoice for shipping .
Refunds and Exchanges
I want you to be happy with your purchase ,and I want your purchase to be useful to you.I will do my very best to photograph and describe each item accurately.
However, hand made items will have their own character , which may include minor irregularities in constraction or appearance.
I create all the work myself , so this means I also guality control them .
I hope everything that is bought and send is just as described and shown in my listings. Please convo me if you feel unhappy with your purchase .
If the garment we sent you has guality problem , please contact me within 3 days after reciving . We will give you solutions on it.
If item is not acceotable to you because of the material flaws or inaccurate description, please let me know rigth away .
For refund case, please keep the clothing new and clean , we will refund the cost of the item minus shipping charges and paypal fees. Return shipping is the responsibility of the customer .
Don't hesihate to contact me for any guestions , I will be happy to help you.
Last Updated November 11, 2011