All product designs are my own original work. Our products are printed on a variety of papers (recycled, cotton, and non-recycled) depending on the nature and demands of the products.
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Remember that as a buyer, one can make a purchase with a credit or debit card via PayPal, or directly with a credit and debit card via Etsy's Direct Checkout.
Do please alert us if you are experiencing any issues completing a purchase with any of these payment methods so that we can alert the relevant payment processing entities.
Shipping
In order to keep the cost to you to the minimum, our default shipping rates are priced to be posted via Airmail, without tracking.
Do please let us know if you would prefer tracking and / or express delivery, and we can provide you with a quote. On average, tracked shipping costs around twice as much as untracked shipping.
Shipping Costs:-
All our shipping rates reflect the actual cost of postage. If for whatever reason the actual postage cost incurred at the post office is lower than what was charged at checkout, we will refund you the difference. Conversely, if the actual postage cost incurred is higher than was charged at checkout, we will not charge you for the difference.
Time From Order Receipt to Dispatch:-
The dispatch timeline for your purchase depends on the product you have bought. Each listing states its dispatch timeline on its "Shipping & Policies" tab sheet.
Shipment Duration:-
We regret that we cannot guarantee how long it will take your purchase to reach you from the point of dispatch, as this is under the control of postal systems.
According to Royal Mail, these are the typical minimum (not maximum or average) shipment durations for the following destinations. (For example, US-bound parcels can sometimes take 3 - 8 weeks to reach their destination):
USA, Canada, Australia: 5 - 7 business days
Europe (EU & non-EU): 3 - 5 business days
All other destinations: 5 - 7 business days
Please bear in mind that we cannot guarantee when your parcel will reach you and you need to factor in the possibility that your parcel will not reach you in time - this is important to consider if you are purchasing a time-sensitive gift.
International Customs and Taxes:-
Please be aware that some countries may charge a customs duty, value added tax, or other fee for packages arriving from outside the destination country. These charges are not included in our listing price or shipping fees and are entirely the buyer's responsibility. Please speak to your Post Office or Customs Agency to clarify what charges your country may charge on your purchase and to understand the process if Customs holds your package for inspection.
When we ship items to customers outside the United Kingdom, we attach a CN 22 Customs Form to the outside of the package. The form states the value and weight of the package, the nature of the contents (gift, document, commercial sample, other) and our return address. Please inform us if your country's Customs Agency has particular customs-related information that needs to be appended to your package.
Additional policies and FAQs
Wholesale enquiries are welcomed. ZeebenDry products are not currently offered on a consignment basis.
Copyright:-
All designs are © to ZeebenDry and cannot be reproduced without our express written permission.
Your Feedback:-
Etsy sends automated reminders to buyers asking for feedback on their purchases. We regret that we have no control over these reminders being issued to our customers, as we would prefer it if customers provide feedback entirely of their own volition.
Problems Making a Purchase:-
Please contact us if you are experiencing any problems making a purchase so that we can advise you of workarounds that will help you complete your transaction.