amytopstitching's Shop Policies
100% Satisfaction Guarantee.
My desire is for you to be happy with your purchase. If you aren't, I want to know. I will replace, repair, or refund as necessary. That's my promise. I strive to make all my items with quality, durability, and expertise. If it doesn't measure up to your standards, it doesn't meet mine. My products are designed to be practical and relatively care free; but attention must be paid to the care instructions included with the item. Variances are normal in some hand made items. All hand sewn items carry a lifetime free repair warranty.
We accept Etsy Direct Checkout with major credit cards, personal check, and money order. Payment is due upon placing your order. Sales tax is added for MO residents at the rate of 7.725%. Orders can be cancelled up to 24 hours after placing the order. Payments by check or money order must clear before order is shipped.
Shipping may be provided by Fed Ex or USPS, with effort to ensure the best price. Expedited shipping may be an option for your selection. Your signature may be required for delivery. Lost parcels will not be charged to the buyer. Prompt notification is appreciated if you do not receive your parcel as expected. International orders: Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
As stated in my Satisfaction Guarantee, any item that does not meet your standards of quality and workmanship will be replaced, refunded, or repaired. Because custom fitting over the internet is not an exact science, it is possible that a custom garment may need further alteration. Please let us know immediately if this is the case. At our discretion, we may complete the alteration at our shop, or recommend to have it altered locally. If we alter it in our shop, we will send you a free shipping label to mail the garment to us. If alteration is done by a local tailor, we will reimburse you for the alteration, up to $25. Receipt for the alteration is required. Exchanges can be made for an identical item only (i.e., need different size). Used/worn items may not be returned. Personalized items are not eligible for return unless defective. Returns of non-defective merchandise are accepted within 30 days of receipt but will be subject to 25% restocking fee, and must be returned in original, saleable condition. Shipping charges are not refunded. Some items have a lead time, as they are made to order (custom) or may sell out quickly at the time of your purchase. We make every attempt to disclose accurate lead times, and deliver your order promptly. Due to unforseen difficulties, if your order is not delivered within the timeframe you need it, your return or cancellation will not be subject to the above restocking fees.
Additional Policies and FAQs
Custom orders: Custom and personalized selections are available. We will work together on personalization, fabric swatches, and other details until the order is correct. Custom orders are final sales.
Owner, Amy R. Ashworth
117 SW Wind Ridge Drive
Lees Summit, MO 64081
Customer service phone : 734-377-4959
Customer service email : ajboberg [!at] yahoo.com
Tax ID 21090726 State of Missouri
PCI DSS Compliance Certificate # 0108425 Classification Level 4 Merchant C-VT
Last Updated January 22, 2013