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analiesenoell's Shop Announcement

PLEASE READ!!!!!! Read this shop's policies and turnaround time BEFORE purchasing.


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~PLEASE READ~
Please read my shop policies before purchase. Many questions you have about my shop will be answered here and this helps me spend more time completing orders. If you do not see your question answered here, please email me. If you do not receive a reply within 12 hours on a weekday, please send your message again. I receive a large amount of emails and messages each day and it could have been overlooked. Messages sent on weekends (Friday-Sunday) will most likely be answered on Monday. Questions should be asked before purchasing through private conversations, and not asked in the notes to seller during checkout.

~TURNAROUND TIME~
This shop has a 10 business day turnaround time. Business days are Monday-Friday and excludes weekends and holidays. Allow an extra 2-5 days for First Class US shipping. Orders are completed in the order payments are received. There are not any exceptions to this. I compete all orders as quickly as possible. If you contact me inquiring about when an item will ship, this is the same response you will receive. I receive numerous messages everyday about this and it is takes a lot of time away from completing orders.

~DEMANDING ORDERS BY CERTAIN DATES~
I ship all orders out as soon as possible. Please do not leave a date that you need your order by when checking out if it is out of my turanaround time. I will cancel your order and refund your money. This is the same for those who do not make themselves aware of my turnaround time prior to placing their order. Orders must be completed in the order they are received and it is not fair to someone who planned ahead to have their order pushed back for someone who did not.

~CUSTOM LISTINGS~
If you request a custom listing for an item and do not purchase within 48 hours, I will not set up another listing for you, if you ask again.

~CUSTOM ORDERS~
Custom orders are accepted for bows. When requesting a custom order, please help me work out the details as quickly as possible. This will help me get your listing ready quicker and get your order in line for completion. I will not begin work on an order until it is paid in full and pictures (if requested) will not be sent until the order is ready to ship.

~YOU PICK ITEMS~
If you purchase a "you pick" item, please be sure to leave your color selections with me during checkout or a conversation. If you do not, I will send the colors that are pictured in the listing you purchased.

~AVAILABLE CLIPS/NO SLIP GRIP~
All bows are mounted on alligator clips unless french clips are noted during checkout. Hair ties and (regular and baby) snap clips are also available. No slip grip for alligator clips are available by request. It is extremely important that you leave a note for me at checkout stating your clip preference if it is anything other than a plain alligator clip. If you stated this information in a message to me, it needs to be repeated again at checkout so that all information can be kept in one place.

~MAKING CHANGES TO BOWS~
If you need to change anything on a bow (making it smaller, bigger, or adding materials) as I have it listed, please contact me before purchasing. Keep in mind that if you ask to add any additional material or make a bow bigger than what is listed, most likely it will increase the price of the bow.

~SIDE PREFERENCES~
All character or tails down bows are made to be worn on the right side of the head. If you need the bows made for the left side of the head, please make this note during checkout.

~SHIPPING INFORMATION~
All orders are shipped First Class (2-5 days) with Delivery Confirmation. Please contact me for international shipping. I am not responsible for replacing or refunding lost or damaged packages through the USPS. If you would like to purchase insurance for your pacakge, please contact me prior to purchasing for insurance rates through the USPS.

~INCORRECT MAILING ADDRESSES~
I ship to the address the buyer provides through Paypal. If you need to correct your address, I will need to cancel your order and refund your purchase so that you can check out using the correct address.

~INTERNATIONAL SHIPPING~
I do ship internationally but the order must be for $50.00 or less. Please keep in mind that it could take 1-4 weeks after shipment for delivery of international orders.

~DISCOUNTS~
The only discounts that are offered are the current coupon codes that are running. These will be found on the front page of my Etsy shop or on my Facebook page (www.facebook.com/analiesenoell). I will discount for large orders (20+) of the same style, size, and color/print of a bow. This is not the same thing as placing a large order of many different colors, sizes, or styles of bows which requires more time switching ribbons, cutting ribbons, or using different techniques to make bows.

~REFUNDS/EXCHANGES~
An item can be returned for a refund or exchange within 3 days of receiving the order. I will go by the date of delivery that is provided by the USPS. When returning an item to me, you must purchase Delivery Confirmation.

~HAIRBOW SAFETY~
I do my best to secure all items on my bows. Please supervise children around my products and never let children play or chew on bows.

~WHOLESALE ORDERS~
Wholesale prices are only offered to retailers, gift shops, and school spirit or gift shops/PTO/PTA. Bows can also be purchased at a wholesale price for fundraising. A minimum purchase is required. Please email me at analiesenoell [!at] windstream.net with for more information.

~UNRETURNED MESSAGES~
Please occasionally check your Etsy conversations if you have an order placed with me. Sometimes I have a question about something on your order and this will push back your order being completed if I have to wait for a reply. If you leave a message for me and do not receive a reply within 12 hours on a weekday, please send me a message again. I receive so many emails and conversations each day, it is possible I overlooked your message or it was moved to a spam folder.

~PRODUCT/PICTURE EXCHANGES~
I use professional modeling services for my products. Please do not message me about product/picture exchanges.

~PICTURE SHARING~
Please do not use or share any pictures of my products or models without my written permission. Please be respectful of my time, models, and the photographers. If you would like to share a picture, please link directly to my shop and give credit where it is due.

~SUPPLIER INFORMATION OR INSTRUCTIONS~
If I am emailed with a question about suppliers I use for my products or instructions on how to make my products, most likely I will skip over these messages. These are the ONLY emails and messages I will not respond to. I have been making bows and purchasing supplies for many years and will not give away this information. Please be respectful of this.

This shop accepts Etsy Gift Cards.