Medieval, Renaissance, Fantasy, Elven dresses costumes
armstreet's Shop Policies
Please carefully read the following Terms and conditions before ordering. Buying in our store, you agree to be bound by these Terms and conditions.
These Terms and conditions may be updated. Accordingly, you should check the date of the Terms and conditions (which appear at the end of this document) and review any changes since the last version.
1. Manufacturing time.
Manufacturing time for each item is based on approximate estimate deriving from our experience. As far, as most of our products are made in custom sizes and often additionally customized according to the particular customer wishes, there are a lot of factors that can influence the fabrication dispatch. We are carefully monitoring the quality of our products which sometimes can result in delay caused by amiss grade or size remakes. Hence, in case of the order required for the certain date the claims concerning terms are admitted only if the date for your particular order got approval BEFORE the payment.
2. Measurements discrepancy.
Distant make-to-order is our company’s unique proposition. We fall over backwards to produce things that fit you perfectly well – and in most cases we do succeed. Necessary measurements are listed in the description of each item. Please check how to measure yourself here http://www.etsy.com/listing/97525189/how-to-measure-yourself.
We are accepting claims concerning misfits, but, pleases, be ready to provide us proofs of the accurate measurements in the form of photos with the tape measure attached. In case of our mistake we will either remake the item or refund. In case of customer’s mistake he/she will have the opportunity to buy the remake for the 50% of the price approximately. In both cases the initial product should be sent back to the Company. You have 3 days to change data in you order as sizes, colors etc. For urgent orders starting date of work is the date when both payment and full color and measurements information has been received.
3. Color and model correspondence.
Difference in the bodily constitution of the customer and of the model at the photo can lead to the difference in appearance of the article due to the shift in proportions. Color shade of the fabric and furniture can slightly differ from photos at the site. That can be result of either camera and screen color rendition distortion, or certain color shades variation under fabric coloring and trim fabrication.
4. Custom orders.
To date, we do not accept any orders with custom changes or upgrades.
We do not transmit our clients data to third person unless otherwise required by law. The financial information is held only at the servers of payment billing performing companies and is secured in accordance with their internal security policy.
Customer satisfaction is our number one priority. We’re very pleased if you enjoy our clothing. If you have any comments and suggestions we are always interested in hearing from you. If something was not to your satisfaction, please let us know how we can make it right for you.
Please email us at armstreet.etsy [!at] gmail.com.
We accept PayPal and credit cards through PayPal checkout.
Shipping terms stated in descriptions of the items are approximate. We are using regular state shipping services. It takes 16 - 21 calendar days for shipment to arrive to the most of the countries. Shipping to Spain, Australia, New Zealand, South America, Africa and China may take longer. However the shipping time can be increased considerably due to procedures of customs, postal service errors and force-majeures.
We provide tracking numbers. Tracking number will be sent to you automatically after shipping.
In the event that order is to be delivered by a certain date you should contact us before ordering, otherwise your order will be dispatched by default local service.
We use EMS express delivery, it costs minimum $65.00 and takes 10 days to the most countries.
No claim will admitted in case of changes and mistakes in address and in case of customer absence at the stated address at moment of delivery. In case of incorrect address the order will be sent to you again at your expense.
Refunds and Exchanges
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
The returns address is:
700 East Wright street
No custom sized products returns will be accepted, except the reasons described bellow:
- Spoilage in production. Presence of the flaw influencing the appearance or obstructing item functional appliance (postage expenses are covered by the Company).
- Conflict between requisition titles and articles received (postage expenses are covered by the Company).
- Package loss. The Company assumes responsibilities of package loss only when the postal investigation is over. We are not responsible for items lost as result of wrong address provided or unclaimed items. In this case item may be reshipped to you only after original package delivered back and we will receive your payment for the new delivery.
- Manufacturing fault in size. We consider claims concerning misfits, but be ready to provide us proofs of the accurate measurements in the form of photos with the tape measure attached. In case of our mistake we will either remake the item or refund, the misfit product should be sent back (postage expenses are covered by the Company).
- Fixed size items can be refunded if item returned back in original condition. Item should be shipped back withing 3 days after it's received. Shipping charges are not refundable.
You have to notify us about your plans to return your items in 3 days after package received and ship it to return address in a re-salable condition, i.e. in original inner packaging, unused, unwashed and complete with their original labels. We reserve the right to refuse a refund or remake for items returned that are not in a re-salable condition.
Refund your money may take up to seven working days to credit the purchaser’s account.
Last Updated November 30, 2013