I prefer paying in PayPal, but you can pay with your creditcard or your phone, direct paying to ETSY.
Prices are VAT included.
Duty taxes and custom fees are at all time the responsibility of the customer. Please check your own country's import limit.

I'll send your item within 1-3 day after I recieved the payment, I'll answer your order mail as soon as possible.
I ship my jewelry in a padded plastic envelope or a briefcase box, in that way it can be send as a letter. I try to keep the shipping costs as low as possible

As an experiment, orders above 30 euro have free shipping.
orders above 50 euro I can send with track and trace

If for any reason the wrong delivery address is given in the initial order, items can be shipped again after it is returned to sender. Buyer will be responsible for the extra shipping costs. Otherwise listing price (price without shipping) will be refunded after it is returned to seller.
I can never give any guarantees for once the order is posted, it is out of my control.

Estimated shipping time:
The Netherlands - 1-2 business days
Europe - 4-8 business days
USA / Canada - 12-18 business days
Australia / Asia - 18-22 business days

If there is something wrong, always contact me as soon as possible, so that we can see what to do.
If you are happy and content with the order please write a review
.

All jewellery is my own design. Some of my jewellery I copy several times, like my pencils, but usually each copy is slightly different so you will have an unique product.
In a custom order you can tell me how you want to have it and I'll see what i can do for you.
I always try new jewellery myself first to see if it wears comfortable. I make pictures from earrings wearing them, because I think that is the best way to show them. You always get new ear hooks and I clean up the ear posts

Privacy
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of bags and pouches, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases
. if required by tax law; and as necessary for the purpose of my legitimate interests,
. if those legitimate interests are not overridden by your rights or interests, such as
1. providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
2. Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply
with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a
good faith belief that it is reasonably necessary to: (a) respond to legal process or to
government requests; (b) enforce my agreements, terms and policies; (c) prevent,
investigate, and address fraud and other illegal activity, security, or technical issues; or (d)
protect the rights, property, and safety of my customers, or others.
4. . Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years (required by Dutch tax law).
5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my
legitimate interests and (ii) receiving marketing messages from me after providing your
express consent to receive them. In such cases, I will delete your personal information
unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your
information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
6. How to Contact Me
For purposes of EU data protection law, I, Joke Koot, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] etsy.com/shop/atelierjoko or joke.koot@kpnplanet. Alternately, you may mail me at:

Atelier JoKo
Joke Koot
De Heege 1
6932 AJ Westervoort
The Netherlands