baked's Shop Policies
Please allow a 14 day window to receive your order.
Cookies are all individually shrink wrapped and packaged carefully in lots of padding.
This will insure that your cookies get to you or that special someone in time. Decorated cookies do take time; they are baked, decorated, dried, then shipped. Drying can take 24-48 hours before they are packaged and shipped. We do not ship to military addresses due to long shipping times and no tracking availability.
Be sure to place your order by 14 days or prior to the time you need them. I recommend 30 days prior for large orders of 100 cookies or more
Shipping is always USPS priority 1-3 days. Current turnaround for orders is 14 days. This does not mean that your cookies are 14 days old, it just means that there is a current overload of orders. Your cookies are baked, dried, and shipped within 3 days. Shipping is done Monday - Wednesday. Pickup orders can be done any day of the week.
Refunds and Exchanges
You will receive a refund for damaged cookies beyond the extra that are included. Extra cookies are always included in case of breakage.
Additional Policies and FAQs
Q. Do you make gluten free cookies?
A. Kind of. I'm currently working on a formula for a sturdy sugar cookie that doesn't crumble. I do however make gf peanut butter choc chunk ones that are to die for, but they are not suited for celiac customers, because they may have traces of flour as my bakery is a flour based facility.
Q. Are my cookies fresh when I receive them?
A. Yes. Cookies are baked and decorated the same day, dried and wrapped, then shipped right away. Drying can take 24-48 hours before they are shrink wrapped. Shrink wrapping naturally preserves the cookies for up to 3 weeks.
Q. Do your cookies taste as good as they look?
A. Well, of course they do! Just read my many feedbacks on how delicious they really are. I only use natural ingredients like, butter, sugar, flour, eggs, etc. I never use artificial ingredients.
Q. Can you customize my cookies?
A. Yes. Just about every cookie can be customized.
Q. Can you make the cookie smaller?
A. Only round and square cookies can be made smaller because I use a fixed size cookie cutter. In some cases, I can order a smaller size cutter, but it can be a rare find.
Q. Can you do large orders?
A. Yes. We can do orders up to 4,000 cookies.
Q. Do you bake your cookies in your home?
A. Heck no, my cookies are baked in my fully licensed and rated "A" bakery that is regularly inspected by the Health Department.
Q. Can I pick up my cookies from your store?
A. Yes. My bakery is located in San Diego. Be sure to contact me before placing your order so that I can remove the shipping cost.
Last Updated August 11, 2013