berkleyillustration's Shop Policies
Howdy! Thanks for looking at our policies section. Aren't instructions fun?
*A special note about custom projects*
Our virtual door is always open for any editorial or commercial work. Bring it on!
We love your pets, we really do, but unfortunately right now we are not able to do any custom pet portraiture. We're hoping to find a way to offer a custom option later this year, however, so stay tuned for details...
We take credit cards and Paypal only at this time. If somehow you absolutely must pay by check, contact us and we can work with you.
Paypal eCheck payments: eChecks must clear before we ship your order.
Unless otherwise stated, we ship by USPS First Class mail. All orders are shipped within five business days (ie. Sundays don't count!). If you need something quicker, let us know and we can probably work something out with you.
Refunds and Exchanges
Please let us know if you aren't happy with your order in any way and we'll make it right.
Additional Policies and FAQs
Interested in wholesaling? Contact us!
Last Updated May 9, 2013