blackturtlemetals' Shop Policies
Welcome to Black Turtle Metal Works Etsy Shop!!
All items are hand made by me in my shop in the mountains of western North Carolina. I go out of my way to have as little impact on our environment as possible. All metals used in my products are comprised primarily of recycled materials. Whenever possible our forging processes are performed using natural gas not coal. I offer several low or no v.o.c. finishes on items that are not regularly handled. However Items such as knobs, drawer pulls, and wall plates use conventional (higher v.o.c.) enamel based finishes to ensure long term durability. I take great pride in my work, so you can rest assured of the finest quality and workmanship.
I currently only accept Paypal as payment for your purchase. Prompt payment is greatly appreciated that way I can ship your items out quickly. Please contact me if you don't plan on paying via Paypal for a few days. If payment is not received by the 7th day, I will cancel the transaction. If you need to cancel a purchase, please do it immediately, because once its shipped it’s too late.
I ship via USPS flat rate Priority Mail. Current turn around time on new orders is Three weeks maximum. I will email or convo you when your order ships with tracking info. Insurance for items over $100 is NOT included in the shipping price but I will gladly include it if you would like, just ask me. I ship only within the United States
I’ve worked hard to make sure all packaging and shipping materials are recycled and recyclable… so please do!
Refunds and Exchanges
Refunds minus shipping or exchanges will be given for defective items only. Please contact me as soon as possible and I will work to make things right.
Additional Policies and FAQs
If you're interested in wholesale, resale, or consignment terms please send me a "convo" or email me at blackturtlemetals [!at] gmail.com
Last Updated March 22, 2012