Art By Carol DeLorenzo on Etsy
caroldelorenzo's Shop Policies
Thank you so much for supporting my art. It is an honor to share it with you. I hope that you will enjoy your print as much as I enjoyed painting it! I have met the most wonderful people through Etsy, from all over the world, and I always love to hear your story. Etsy has taken me on an amazing journey and I am happy to meet you!
For check out help please view http://www.etsy.com/help/article/339
Customers in California pay 7.50% state rate sales tax. Thank you.
Payment through PayPal: any major credit or debit card can be used to make a purchase through PayPal. You don't need a PayPal account to use the credit or debit card of your choice. If you don't have a PayPal account and want to use a credit card see http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
Echecks through PayPal are accepted, and your order will ship once it clears, which can take up to one week.
Payment through Direct Checkout: many customers now have the convenience of using Direct Checkout. You can check out directly with a credit card, without going through PayPal.
If you live in the United States and can only pay by check or money order, contact me and we will work it out. If you are paying by check or money order, prints will be shipped within three days after the check/money order clears the bank.
I accept PayPal only in US currency for all orders outside of the United States.
Thank you for your assistance!
Please note that it may take up to 2 days for the ink to completely dry on the fine art paper. Your order will ship as soon as the ink is dry. If you are purchasing a gift, please factor this in and order early.
I try to ship all items within three days of purchase. Prints are shipped in the United States via USPS Priority Mail with delivery tracking. I will track your order and send you a convo when delivery confirmation is received. Your print is shipped in a clear plastic sleeve with cardboard backing for protection.
Please make sure that the Etsy and PayPal have your current shipping address. I will be checking for your "confirmed" PayPal address. Any discrepancies will have to be cleared before shipping.
If you have a tiny mailbox, the post office will not be able to deliver the print. The 8x10.5 inch print comes in a flat 9X12 inch photo document mailer. The post office will hold it for pick up, so please check with them.
The 13x19 inch print is shipped flat between two sheets of cardboard, then packed in a rigid, flat box for safe arrival. At this time, 13X19 inch prints are shipped to the United States only.
Welcome International customers! Please be aware that your order will be subject to your country's taxes, duties, and customs fees. The purchaser is responsible for these fees. A tracking number is not available for most USPS first class international shipping, once your package leaves the United States.
Estimated delivery time to Australia, Canada and the UK is about three to four weeks, provided that your package is not held up at customs. All international orders can be subject to delays due to customs intervention, and in some rare cases, can take 2-3 months. I will keep in touch with you and will be happy to know when your parcel arrives!
Refunds and Exchanges
If you are not happy with your order for any reason, I will refund your payment in full. You can keep the print, as long as I am contacted within 7 days of receiving the item. Please be so kind as to send me a convo with any questions or concerns prior to leaving feedback, so that I may have the opportunity to help you have a positive experience at my shop. It is important to me that you are happy with your purchase.
Additional Policies and FAQs
Please note that monitors may be calibrated differently and colors may vary slightly on your screen. All artwork is copyrighted and cannot be used without my permission. Thank you for sharing art with me!
Last Updated February 14, 2014