catrocks' Shop Policies
Welcome to the catROCKS shop - one-of-a-kind pieces handcrafted by me from precious and semi precious gemstones, pearls, sterling silver, copper and gold. I work in a smoke-fee environment. Join the catROCKS mailing list for previews and special offers. Send me a convo with your name and email or contact me at catrocks2006 [!at] yahoo.com. You can also follow me on Twitter, Facebook and Pinterest!
=> PAYMENT OPTIONS
NEW TO ETSY? It's easy to order! Once you register with the site (which is as easy as checking out of any online shop), you can add items to your cart, check out, and pay with a credit card directly thru Etsy, or Paypal.
** I accept Checks (US only), Money Orders (US only), and all major credit cards via Etsy direct or Paypal.com (US and International).
** I also offer a layaway plan for purchases over $100 with a 25% non-refundable down payment required at time of purchase and the balance due within 60 days. Please contact me.
** catROCKS Gift Certificates are available in any amount. Please contact me.
** I ship ASAP after payment is received - 99% of the time within 48 hours. There are rare occasions when it may take longer, but NEVER more that 5 days after payment is received. I will convo you when your piece has shipped and appreciate if you do the same when you receive the package.
** I am happy to add insurance and arrange overnight shipping for an additional charge.
Refunds and Exchanges
** It is important to me that your love your new catROCKS piece, so if there are any problems please feel free to contact me. I accept returns within 5 days of receipt of the package for a full refund (less shipping), and within 30 days for "store" credit.
** Sizing/Repairs: I am happy to restring, resize etc.. most pieces. There may be an additional charge, please contact me for information.
Additional Policies and FAQs
=> CUSTOM ORDERS/SIZING/WHOLESALE
** I welcome custom orders! My pieces are one of a kind and handmade by me and not all can be duplicated. I love collaborating with customers who want specific gemstones, smaller sized Goddess pendants, earrings to match etc... Be sure to look in the SOLD gallery too. I may be able to replicate some of the pieces there.
** Shop Owners: Please contact me with Wholesale requests.
** I really appreciate it when my buyers leave feedback for their purchases. The feedback system here on Etsy is a great way of establishing trust and it makes me so happy to know you are enjoying your pieces.
** Free catROCKS?! Host a catROCKS jewelry party in your home for family and friends! Invite at least 10 people for cocktails and to view the latest catROCKS designs in a relaxed atmosphere. As a party host you will receive a complimentary catROCKS piece AND all catROCKS designs offered at your party would be “insider” priced. Friends + liquor + catROCKS = BIG FUN!!
** INSIDER E-MAIL LIST - Occasionally I offer a sale or discount on my jewelry, if you would like advanced notification of upcoming sales.
=> CONTACT INFORMATION
** Please convo or email catrocks2006 [!at] yahoo.com
catrocks2006 [!at] yahoo.com
Last Updated November 16, 2013