charlotteburkhart's Shop Policies
Hello! Welcome to Little Sister Designs (L.S.D) on charlotteburkhart.Etsy.com! I hope you enjoy my Jewellery, It makes me so proud and happy when someone loves my jewellery and wants to wear it! I try VERY hard to make each piece unique and well made. Thanks :)
Payment is to be made at time of order by Pay Pal. To NZ customers; if their is another payment method you would like to discuss, Convo me before purchasing.
All Duties, Taxes etc. are to be paid by the buyer and i have no control over customs charges. I will however mark your item as a gift and put it's value at less than its worth to save you on taxes :)
My jewellery is made to order so it can take 4-10 days to create a piece before i send it, unless i have the piece in stock (it will ship asap in that case). Please send me a message if you need a rush order, i will see what i can do.
To fellow New Zealanders i post your pieces courier post which is usually over night but may take up to 2 or 3 days.
For All other International Orders i send it via Insured International Airmail which takes 3-15 working days. If you would like me to send it tracked and couriered it is an extra $35 and take 3 - 5 working days.
Refunds and Exchanges
I stand behind the products I sell 100%. If you are not satisfied with any of your items, please let me know right away. (Please DO NOT leave neutral or negative feedback without first contacting me to try to resolve the issue.) I am happy to exchange or give you a credit of your purchase price within 15 days of the transaction IF the item is faulty. I will then credit you when the item has been received by me.
If you need to return an item please email me and i will give you all the information.
Additional Policies and FAQs
I do not include a printed invoice with your order. If you'd like to have a print out of your order, you can access it through your Purchases section in your account. If you would like me to include an invoice, please leave a note in the notes to seller.
I am also happy to consider custom orders, so if you like my style but want something in a different color or something that I've sold, please contact me to discuss a custom order.
I am also able to lengthen or shorten most of my necklaces and bracelets. Depending on the difficulty, this may involve an extra charge. Please contact me if you have any questions or concerns about the length of a necklace or bracelet, most likely we can work something out!
If you need to contact me please Email me at charlotte.burkhart [!at] hotmail.com or convo me and i will try to get back to you as soon as possible. Thank you very much for shopping at Little Sister Designs!
Last Updated August 18, 2011