Custom Photo and Stamped Jewelry
charmingmemories' Shop Policies
What materials are used?
All of my photo charms are 0.925 Sterling Silver unless otherwise indicated. The charms for the accessories are either pewter or silver-plated pewter
Can I get it wet?
Yes, all of my photo charms are water-resistant so you can get them wet, but I don't recommend showering, bathing or hot tubbing with them on.
Photos should be JPEG, TIFF or BITMAP images. Please send me full resolution files. Preferred resolution is 300 dpi.
How does this work?
After you purchase your jewelry item on etsy, you will receive an order confirmation requesting your photos. You can email your photos at anytime to me at aileen [!at] charming-memories.com
I will crop and edit your photos and send you photo proofs to review. I will start your jewelry item shortly after you approve your proofs. If you prefer to crop your photos yourself, please let me know and I can send you the dimensions of your charm.
How long does it take?
Most items will be complete in about 1-1.5 weeks. Double-sided charms and engraved items take approximately 3-5 days longer.
All photos for the charms are professionally printed at a professional photo lab. The photos are then sealed on the charms with a jeweler's grade resin. All findings used with the charms are also 0.925 sterling silver
If you have any additional questions, please feel free to contact me.
I prefer paypal, but also accept checks and money orders. All orders originating in Illinois will be subject to an 8% sales tax.
I ship priority mail for $5.50 for all orders in the US. If you prefer first class mail, just email me after you place your order and I can refund you $3.
Orders are shipped via USPS international first class mail for $6.50. I can also ship via UPS or Fed Ex, but beware that they do charge a custom brokerage fee which I've heard can be excessive. There is no custom fee for items shipped via USPS first class mail.
Refunds and Exchanges
Please contact me within 30 days of purchase if you should have any issues with any of the jewelry that you purchase. I will happily replace any items that are damaged and work with every customer to make sure that they are happy with their purchase.
Additional Policies and FAQs
CARE AND MAINTENANCE
All sterling items will tarnish. The sterling silver charms can findings can be dipped into a silver cleaner and then rinsed with warm water. I recommend storing in a zip loc bag to minimize the tarnishing.
All items are water-resistant. I don't recommend showering or going into the hot tub with these charms.
Last Updated October 14, 2013