creationfaeries' Shop Policies
Thanks for stopping by !
I hope you have a pleasant stay and that you find whatever you were looking for.
Please don't hesitate to contact me with any question or request.
Details about my shop:
All my items are made in a smoke free pet free house.
I accept only Paypal payments at the moment.
Please make the payment within 48 hours after confirmation.
I don't charge extra taxes. (any shipping surcharge will be refunded!)
I ship the item in maximum 72 hours from the time I receive the payment (does not apply to the custom orders!)
I ship internationally!
*It takes between 2-4 weeks for a package to arrive in US/Canada. Please keep in mind that some orders take up to 6 weeks to arrive.
I am not responsible for any possible custom taxes in your country. Please check with your local authorities for more information on customs.
The items are shipped via Romanian Post Office by air and Priority Post.
However, if you have a special request and need the item shipped fast, I can ship it through Fedex/UPS/DHL as well (costs will be paid by the buyer before shipping the item).
Refunds and Exchanges
I don't refund or exchange used items.
* You have to request a refund or exchange within 7 days from receiving the package.
If you are not 100% satisfied with the product, I accept either a refund or exchange (provided that the item is not used) with an item of same or similar value . The transportation fees will be paid by the customer.
While transportation "accidents" are not my direct fault, we accept to resend the item at your cost or a similar item provided you offer a solid proof the damage happened before the item got to you (a photo of the damaged package/item would help).
I also offer a 30% refund in case you don't want another item shipped to you.
Additional Policies and FAQs
I gladly accept custom orders, please feel free to contact me with any other questions and requests.
Last Updated January 5, 2013