crepeconfectionary is taking a short break
Reviews
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Sharon Hamer on Jan 24, 2015
5 out of 5 starsI was thrilled with this beautiful creation. The perfect centerpiece for our New Years Eve party. It arrived quickly and was packaged carefully. Thanks!
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emsouza1 on Jan 2, 2015
1 out of 5 starsThe Art Deco Inspired New Year’s Eve Party Hat never arrived. The product was ordered the third week of November. I corresponded with the merchant via email and she confirmed the order and confirmation of payment. Although I had had read the reviews about poor communication and consistent failure to meet customer expectations I felt her response was heartfelt and she had recommitted herself to her business. I was hopeful until 5PM on 12/31/14. No delivery was made prompting me to scramble for backup decorations for a table centerpiece. I had sent 2 emails requesting information about my order and she made the choice not to respond. Do not waste your time with the crepe confectionary. Her products are lovely but her business practices are unprofessional and dishonest.
Kristen responded on Jan 2, 2015
E - I deeply regret that I was unable to provide you with a better experience; admittedly, I am struggling to maintain work here as I pursue a new career path for myself. I do pride myself in providing a quality product, as well as a pleasant and reliably customer service experience. I failed her with you because illness took me out for a number of weeks. You will receive a full refund, I assure you. In addition, please accept my deepest apologies, my intention was never to leave you in a lurch, nor give you a less than stellar experience. Your feedback is deeply regrettable, but appreciated. I wish you and yours a wonderful 2015!
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AnotherMan'sTreasure on Dec 23, 2014
5 out of 5 starsThanks so much! This was a perfect finishing touch to our holiday window display!
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Rianna on Oct 5, 2014
5 out of 5 starsThis was so beautiful and arrived in perfect condition. She even worked with me to find the right colors to compliment my daughters party theme. Thank you so much for such an exquisite banner.
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Kristyn on Sep 5, 2014
1 out of 5 starsWhile her work is amazing, I have to agree with the other reviewers - HORRIBLE CUSTOMER SERVICE! Short version of the story, she was COMPLETELY non responsive to my multiple requests on the status of my order until I opened an official case with Etsy. I had to cancel my order because 2 days prior to my sons birthday party she had not even begun working on my party goods (despite me having paid her nearly 3 weeks prior). I am extremely disappointed to be scrambling 24 hours before my sons party to come up with a back up plan for decor due to Crepe Confectionary's complete unprofessionalism. I wish I had read the reviews as it appears many others have had this same experience.
Kristen responded on Sep 5, 2014
Kristyn, your feedback is greatly appreciated and taken to heart. Life has demanded that I maintain a primary job that has required a great deal of overtime. While this is no excuse for the poor customer service you and others have received as of late, please rest assured that I am taking measures to scale back work here and accept only projects that I can complete in a timely fashion. My apologies to you and your family for falling short on adding a little something special to the day, please enjoy the occasion and thank you for taking a chance on my shop.
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Andrea on Sep 2, 2014
5 out of 5 starsThis was BEAUTIFUL! The owner worked with me to customize the colors to match the party perfectly. Loved it!
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Kasey on Sep 2, 2014
1 out of 5 starsHORRIFIC customer service. After payment was made I was given empty promises and essentially ignored for over a month. Had to open a case with Etsy just to get a response. Product is nice, but way overpriced for what it is. Awful experience. Will never do business with this seller again.
From scrubs and stethoscopes to glass glitter and crepe paper...
Shop members
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Kristen J Thomas, MD
Owner, Maker, Designer
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