cutnpasteshop's Shop Policies
WELCOME to our store!
We hope you like our collection and enjoy our products.
~~~GENERAL PRODUCT INFORMATION~~~
__WHAT IS CUT’N’PASTE?
Cut’n’Paste is a collection of vinyl wall decals that were created for people who love their space and seek for a simple and affordable way to reinvent a room. Vinyl is a great alternative to wallpaper, paint or stencils and its DIY nature lets you be the artist and make a statement about your personality. Within minutes, you can transform the look of any room; just plan the design you’d like to make, peel and paste. And when you’re tired of your design, our decals are removable (but NOT reusable).
__HOW LONG WILL THE DECALS STAY UP?
A vinyl decal is perfect for a temporary application. It will last for 2 to 3 years easily. If you take care of it can last longer. Do try to keep your design away from direct sunlight and heat sources as heat can release the adhesive and cause the decals to peel up.
__WHAT IS OUR WALL DECALS MADE FROM?
They are made from a premium quality, ultra-thin, self-adhesive matte vinyl film, highly durable and non-toxic. The vinyl is made in Germany, Europe.
In most cases, the default vinyl colour is black but you can choose any colours that you like from our colour chart (see attached photo under each item). Simply type the colour codes of your choice in the "message to seller" section during checkout. If you are having trouble choosing the right colour combination(s) for your room, just sent us a photo of the room or simply describe it and we will make some suggestions.
__WHAT'S INCLUDED IN MY ORDER?
We mail our products in recyclable paper tubes or envelopes. Inside the package you will find the vinyl wall decal attached onto a transfer tape ready to apply on your wall, plus detailed instructions for vinyl installation and maintenance. For your convenience, we also include a free small wall decal to practice with before you paste the larger one. In the case of wall decals, we also include a plastic squeegee to use it as applicator tool.
We create our products with your satisfaction in mind. Please let us know if you want your decal with a different colour combination or a different dimension. You can even propose your own adjustments to the original design. Ask for reverse orientation, addition or removal of details, add your own quote, and so on. Colour and minor dimensions adjustments are free of charge. Convo us for more details.
In case that you have a design idea for your next wall decal, let us know how you imagine it and we will come up with some designs for free. Just email us with a short description of your idea plus some basic specifications (dimension & walls’ colours) and we will get back to you as soon as possible.
Go ahead and send us your favourite quote, poem, song or any other design idea and we will try to make your one of a kind wall decal. You choose, we Cut ’n’ you Paste!
Please contact us for pricing.
All our products come with detailed installation and maintenance instructions. Installation is easy and takes a few minutes depending on the size of the decal. It will last for 2 to 3 years easily. But do try to keep your design away from direct sunlight and heat sources as heat can release the adhesive and cause the decals to peel up. The decal will leave no residue when removed. Just peel up an edge with your fingernail and slowly peel the decal off the wall.
Feel free to contact us with thoughts, suggestions or questions.
Contact us either by email to cutnpasteshop [!at] gmail.com or by starting an Etsy conversation. We’ll respond to your message within 1 business day, Monday thru Friday.
We only accept payment through PayPal.
You do not need to have a PayPal Account to pay for your items through PayPal: you can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
In case you make a payment using eCheck, we will wait for PayPal confirmation that the echeck passed the clearance process before we craft and ship you decal. This normally takes 3-5 business days.
Payment must be made in full before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact us and we will assist you in anyway that we can.
Please note that the buyer is responsible for any additional fees that may be charged at customs.
We ship worldwide from Greece using the Hellenic Post Office (HPO). Then, the HPO forwards the package to the national mail operator (e.g. for US to the USPS). All items are shipped within 2-3 working days of your payment clearing via international registered mail. A tracking number will be emailed to you once we’ve sent the package. Let us know if you require expedited shipping (i.e. UPS, TNT, FedEx) and we will inform you with the exact additional shipping cost (contact us for details). For product packaging, we use recyclable solid paper tubes or envelopes.
- Packages shipped to Europe normally take 5-8 working days.
- Shipping to the USA has been experiencing some delays due to new American customs legislation. Packages normally take around 2 weeks to arrive, however some have been delayed longer. This does not happen often, but it can happen. For example during the Xmas period, a package can take 1 month to be delivered.
- Shipping to the rest of the world takes approximately 2-3 weeks, although customs can occasionally delay packages further.
- Please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping.
Refunds and Exchanges
Our ultimate goal is for you to be completely satisfied with your purchase from Cut ’n’ Paste and we hope you love what you ordered. But if you are not fully satisfied with your new wall decal, you can return it within 15 days of the date of receipt for a full refund. Decals must be returned in perfect, unopened condition (with the transfer tape). Sorry, we offer no shipping and handling credit on returned merchandise. Please note, all custom orders are final and cannot be refunded.
Please note that we do NOT refund undelivered packages. It is your responsibility to claim you package from your local post office. In such cases, we will email you a photograph you your returned package and we will consider your order as closed.
Additional Policies and FAQs
Cut ’n’ Paste reserves the right to refuse a sale to anyone with a history of abusive feedback and/or malicious behavior towards other Etsy members.
If you have any questions about any of our items or policies please do not hesitate to contact us either by starting an Etsy conversation or by email to cutnpasteshop [!at] gmail.com.
Last Updated September 16, 2013