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delezhen's Shop Announcement

LIKE us on Facebook for 10% OFF Coupon Code + GIVEAWAYS & PROMOTIONS www.facebook.com/delezhen
✤ Processing time 1-2 business days ✤ All items sent in Gift Boxes

*** SHIPPING INFO ***

✤ U S A ORDERS ✤
USPS First Class Mail ..... 2-5 days..........$4.95
TRACKING INCLUDED ✦ INSURANCE INCLUDED

If you would like FASTER delivery times please upgrade to one of the following:
PRIORITY MAIL .......2-3 days ..........7.97
EXPRESS MAIL .......1-2 days ..........$19.95


✤ CANADIAN ORDERS ✤
USPS First Class Mail..... 1-4 WEEKS.........$7.95
TRACKING **NOT INCLUDED** ✦ INSURANCE **NOT INCLUDED**

For TRACKING + INSURANCE + FASTER DELIVERY upgrade to one of the following:
PRIORITY MAIL.......6-11 days ..........$22.95
EXPRESS MAIL .......4-6 days ..........$32.95


✤ INTERNATIONAL ORDERS ✤
USPS First Class Mail....... 1-4 WEEKS.......$9.95
TRACKING **NOT INCLUDED** ✦ INSURANCE **NOT INCLUDED**

For TRACKING + INSURANCE + FASTER DELIVERY upgrade to one of the following:
PRIORITY MAIL .......7-15 days ..........$25.95
EXPRESS MAIL .......5-9 days ..........$48.95


*** I M P O R T A N T ***
Since TRACKING is NOT INCLUDED in International First Class Mail we can not guarantee the arrival of your package and can NOT be responsible for lost or stolen packages.
Please upgrade to Priority or Express Mail which does offer TRACKING and INSURANCE.
International orders over $200 must upgrade to Priority or Express Mail.

For International orders, exact shipping times can NOT be guaranteed due to possible customs delays. Please also note that customs fees and charges have nothing to do with your prepaid shipping costs, and are not covered in your Etsy purchase. These are assessed directly by your country and the actual cost is determined at their discretion.

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Refunds and Exchanges

Customer satisfaction is VERY important for us. If you are dissatisfied, for any reason, please notify me within 7 days after you receive the item, and I’ll try to resolve the problem. Everyone can make mistakes and if the mistake is ours, we will refund your shipping cost to send the package back to us and correct the mistake.

If the problem cannot be resolved, I accept returns under limited circumstances. All items must be returned in the original packaging in new/unused condition. Postage and adequate insurance is the responsibility of the buyer. Please do not send anything back without notifying me first.

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FAQs

What is Vermeil?

Vermeil is Sterling Silver with a 1-2 micron plating of 18k gold on top.

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Can I have my vermeil ring re-plated in gold?

Yes. If the gold has begun to wear off on your ring, you may arrange to send it back to us for re-plating. There is a $10 fee per item. Please Contact Us to make the necessary arrangements.

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Do you include an invoice in the package?

Since so many of our orders are as gift, we do not include invoices in the packages. If you would like an invoice please leave us a comment during checkout letting us know.

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Is the jewelry shipped in a gift box?

Yes. All the jewelry is shipping in individual gift boxes.

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How do I use a Coupon Code?

Once you are in the CART page, you will see a text box next to a button that says “Apply Coupon”. Enter your coupon code into that box and hit enter. You will see it reflected in your total. If for some reason the coupon code did not work, please leave us a comment during checkout with the code and we will refund it back to you.

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What if my piece of jewelry breaks?

We use only the highest quality materials and craftsmanship so if treated well your new jewelry should last you a long time. However, if your jewelry is damaged, please Contact Us for repair.

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Do you offer additional discounts based on multiple item?

Yes. We offer additional discounts on orders above $500. Please Contact Us for special coupon codes.

This shop accepts Etsy Gift Cards.