DragonFae Creations Metaphysical Shop
dragonfaecreations2's Shop Policies
PAYMENTS: Check, Cash or Money Order
***Now excepting checkout payments through Etsy***
Google Checkout - Credit and Debit Cards - VISA, MasterCard, American Express, and Discover
Please allow 7-10 business days for the checks to clear. As soon as the money orders or checks clear I will ship out your item(s). Please note! There will be a $30.00 check charge on any returned checks.
Please make payments payable to: Janice Moloy
You can also send orders and payments to:
c/o DragonFae Creations
313 SW Shamrock Place
Blue Springs, MO
All orders are shipped within 24-72 hours of the payment being received and cleared. Checks take 7-10 business days to clear. Orders are shipped in either a padded envelope or small box, depending upon the item(s).
US orders are sent via USPS Priority. For most items it is a flat rate of $6.00
International orders are sent USPS Airmail. Because the greatly increased international rates I had to increase my shipping rates quite a bit. I tried to get as close as possible on the actually shipping amount.
ADDITIONAL SHIPPING METHODS:
If you would like your order shipped by another means, like first class/parcel post or overnight, please let me know and I will calculate up your new shipping price.
Shipping costs do not include insurance. If you would like insurance on your order please add $2.00 (this is for up to $100) to your total if you are within the US. I am not responsible for lost or stolen packages that are uninsured. (US only!) International orders, if you would like insurance added to your order, please let me know so I can also figure the new price for you to include insurance.
Refunds and Exchanges
If you receive any item from our shop that you are not satisfied with, please email me and let me know. I will be glad to work with you any way I can. I want happy shoppers. I'm sorry, refunds or exchanges are not available on "Design Your Own" custom orders. We are happy to try to make any alterations, if it is possible. However, we are not responsible for any sizing mistakes due to being given the wrong measurements when an order is placed.
If a refund is requested please ship the item in question back to me in the same condition it was shipped to you. As soon as it is received I will send back your money to you. Sorry, shipping and handling costs are non refundable. All return requests must be made within 14 days from when an item was shipped from DragonFae Creations for US customers. Requests from International customers must be made within 30 days from when the item was shipped from DragonFae Creations. Items MUST be in the condition that they were shipped to you. If there are any flaws the item will be sent back to you and a refund/exchange will not be granted.
Items will be shipped back through the cheapest shipping. Generally this is in a small envelope sent via First Class. If you desire faster shipping, insurance, or the items to be boxed, you must pay the cost for that shipping. Please inform me and I will let you know the cost of the shipping.
For items lost in the mail or stolen... I am not responsible for these if insurance was not purchased.
Last Updated July 28, 2013