dragonslair64's Shop Policies
Hello and welcome to my world of arts and crafts, please see my policy page for postage types, details and times. All of my home decorator items are handmade & designed by me in my little home sewing room. I tend not to use commercial patterns, but prefer to map designs out myself to keep things unique and different. I have in the past and still do supplied homewares & gift stores around Australia and the U.S and my creations seen on American TV Ads.
I appreciate payment within 5 days of auction close and only accept paypal payments due to my geographic location. Sorry I do not accept personal cheques or money orders.
Hello and welcome. I post items within 1 - 2 days of payment and via standard airmail letter or parcel and is the cost specified in each listing within my shop, this does not include a tracking number or insurance, and we are only supplied with a postage receipt which I am happy to supply you for confirmation of postage from Australia if you are concerned about your parcel. Parcels usually take approximately 7 - 14 business days not including weekends to reach you to most overseas destinations.
Please note that during the holiday christmas season that parcels can take up to a month to reach overseas destinations due to the large amounts of mail and parcels going through the postal system at this time,
Tracking is available for the additional cost of $45 on letters and parcels under 500g, if you require tracking please let me know prior to checkout or purchase.
If your parcel has not turned up within 14 business days not including weekends it is because customs sometimes like to do random checks on international parcels, deliveries to country or non metropolitan areas takes longer, and or floods, cyclones, tornadoes or blizzards or adverse weather conditions prevail in your area.
All items are packaged securely in sealed plastic packages to protect them from postal damage and weather. I am not responsible for loss or damage or excessive shipping time taken by any postal service as this is totally out of my control. I do keep all of my postage receipts for yours and my reference.
Please take into consideration all of the above conditions before purchasing.
Refunds and Exchanges
I do not refund on items purchased. Everything made is double checked for quality, stitching and item descriptions before listing in my shop and again before postage to make sure they are in tip top condition to make their home in your home.
Additional Policies and FAQs
I reserve the right to copyright on all of my creations and frown on copies.
I am happy to do personal or shop special orders, time allowing, so if you have your heart set on something please convo me and I am only to happy to help if I can. Please allow 1 week for me to make smaller special orders and 2 weeks for larger special orders, because of the reasons below and for time to acquire any fabrics I may need to complete your order.
Being a carer to my husband who was in a military tank accident a number of years ago (one of only two survivors from both tank crews). This is why I now work part time from home. Sometimes my time is limited and my caring role can be higher depending on the weather, as my husband has severe arthritis and consequently mobility problems. On a positive note the lovely packaging of your items is done by my darling husband too, so it is very much a family affair.
May all of our current serving military personnel and those injured in the line of duty, be looked after and bought home safely.
Last Updated January 24, 2013