elementsinspired's Shop Policies
- I will ship items within 3 days upon receipt of your payment( probably earlier). For personalized items, I will confirm you the delivery schedule after the approval of the picture(s) I’ve sent you. Please note that personalized items orders are not returnable.
- Any orders placed on weekends/holidays will be shipped on the following business day.
Refunds and Exchanges
- The customer has 20 days (from date product is purchased)to return the purchase. If you are unsatisfied or if it wasn't what you expected, I will gladly take it back. The item must be returned in new and unused condition. Please contact me to request a refund. Refunds will be issued less shipping charges. Return shipping is the responsibility of the buyer and delivery confirmation is required. Returns on earrings are not accepted, for sanitary reasons. I will not be held responsible for items lost or damaged in the mail but we can managed to find a good solution if the problem happens.
-I accept just paypal unless special arrangements are made for another form of payment. I do require that all purchases be paid within 3 days of your order. If I don't receive payment or hear from you within 72 hours to make arrangements, your transaction will be canceled.
- The items are shipped by regular mail, and will go out by the third business day after I receive your order, unless it is a custom order. Please be advised that I cannot be held responsible for any delays with the post office and customs.
-You may request upon your purchase, to have an insurance for the shipping. I will then adjust your invoice after I receive an estimate from the post office. If you need an item to arrive fast, please just let me know and I will be happy to ship it priority mail and will adjust the payment as needed.
Refunds and Exchanges
I will make every effort to post detailed pictures and descriptions of any item I sell. I will also be happy to answer any questions about materials, sizes and lengths etc. I can switch out earrings for posts, shorten a necklace etc.
I check every wire end, clasp, crimp etc for quality and durability before I mail out the product, but if for some reason there is any issues with the construction of the product within the first 6 months, I will gladly fix it or replace it.
Last Updated August 12, 2011