elleandbean's Shop Policies
Welcome to elle + bean! We appeciate your business and always want to make sure you are happy with your purchase. To that end, please contact us if you have any customer service needs.
We currently only accept Paypal payments. If you have an issue with paypal, and would like to pay with a credit card, please contact us to see if something can be arranged. Payment must be made in full within 3 days of the purchase, or the sale will be canceled, and the item relisted.
Shipments are made via USPS Priority Mail. Upgrades to Express and Overnight mail are available upon request.
Refunds and Exchanges
For printed invitations, once you have approved your final proof, no refunds will be given for mistakes, typos, or any other error that was approved on the final proof.
Due to the nature of printable files, no refunds will be provided for any reason when purchasing printable invitations or other printable items.
Additional Policies and FAQs
FREQUENTLY ASKED QUESTIONS
HOW DO I ORDER?
The listings in my shop are for a set of ten invitations. For orders of more than ten invites, and to include coordinating party items in your order, please complete the order form here:
and a custom listing will be set up for you to purchase.
WHAT IS THE TURNAROUND TIME?
Digital proofs will be emailed within 48 business hours of receiving your completed order form and payment. after proof approval, please allow 3-5 business days for your order to ship. many orders ship same or next business day, but please allow for the standard 3-5 days. shipping is via USPS priority mail.
DO YOU OFFER PRINTABLE FILES?
While Elle & Bean used to offer printable files, we are no longer offering any of our invitations in digital format. We are proud to offer printed and assembled party collections for the busy hostess! Our cardstock and envelope quality is top notch, and we pride ourselves on the quality of the product you receive.
CAN I CHANGE THE COLORS?
Yes, you can absolutely change the colors in any design. There is a small $5 fee for this service, and you will be able to select this option and specify what colors you would like.
IS THE WORDING CUSTOMIZABLE?
Yes! All wording is customizable on our invites. Simply enter the verbiage you would like to use on your order form.
HOW DO I GIVE YOU MY PARTY DETAILS?
There is a spot for this on the order form. Please complete the order form at http://elleandbean.com/order-form
CAN I ORDER JUST ADD ON ITEMS WITHOUT THE INVITES?
Absolutely! Just convo me with your request, and I will set up a custom listing for you to purchase.
Last Updated April 19, 2013