ellebeejewelry's Shop Policies
Thanks for checking out my store--I'm looking forward to working with you!
I prefer paypal, but in some cases I can accept a mailed check or money order. However, I'll need to wait for your check to clear before I ship an order.
Please submit paypal payments within 72 hours of placing your order. If you need to pay with a check or money order let me know when you place your order, and we'll arrange it.
I'm more flexible with custom designs; I understand you'll want to see the design before sending payment. Some custom orders may require a deposit to begin work when materials are expensive.
If you need to cancel an order let me know ASAP. I can only cancel a sale before it is shipped.
I ship priority mail to addresses in the USA. Expedited shipping is available for items that are ready to ship, and do not need to be created with your choice of stone or material.
I will insure packages valued at $100 or more against loss. You can add insurance to smaller orders for an additional fee.
International shipping is available on a case by case basis, please message me for rates to your location.
Refunds and Exchanges
I do everything I can to make your order PERFECT!
If you're not happy with your purchase, please let me know why, and I'll do what I can to correct it.
I'll gladly exchange an item for another of equal value (or store credit) within 45 days of purchase.
Additional Policies and FAQs
~~~~~~~~~~~~~~~~I love custom orders!~~~~~~~~~~~~~~~~~
Whether its recycling your gemstones into a new piece, adapting one of my designs, or something completely unique that you've dreamed up and need a crafty jeweler like me to create for you, I'd love to hear your plans and ideas.
Some of my favorite projects have been collaborations between me and my clients. There's really no better way to get a completely unique, meaningful and personal piece of jewelry. See my facebook page for some of my past custom projects: http://www.facebook.com/ellebeejewelry
~~~~~~~~~~~~~~~~Sizing & Guarantees~~~~~~~~~~~~~~~~~
I can size rings for free within 45 days of purchase....so no need to worry if you don't guess the size quite right!
After that time, ring sizing is $15 for silver rings, and will vary for gold rings based on the size increase or decrease, the weight, and karat.
All of my work is guaranteed against breakage and stone loss due to normal wear for 1 year.
~~~~~~~~~~~~~~~~Discounts on Multiples~~~~~~~~~~~~~~~~~
Do you need five matching necklaces for your five beautiful granddaughters? Or four pairs of earrings to give as gifts to your helpful bridesmaids? Message me--I can often give a discount on orders of multiple items; the amount of the discount will vary with the quantity, complexity/cost of the piece, and your deadline.
Lyndsay Himes Burr
43 Maple Ave
Wellsville, NY 14895
ellebeejewelry [!at] gmail.com
Last Updated March 4, 2012