E. Ria Designs - Hand Crafted Artisan Jewelry
eriadesignsjewelry's Shop Policies
***PLEASE NOTE production timeframe at opening line of announcements...this is located at the beginning of my shop's frist page, above all the featured listings:)***
I want to make your shopping experience with E. Ria Designs smooth, enjoyable and one you would want to make again! I strive to make each customer 100% satisfied, and willing to recommend my work and customer service to another. It is in my best interest for you to be satisfied, so please read my policies in order to fully understand the ordering process.
PLEASE NOTE: Custom pieces will each vary in their final appearance. Since I create each piece individually, expect these variations in your piece. Each purchase is packaged in signature E. Ria Designs packaging, appropriate for storage or gift-giving.
CUSTOM LISTINGS: For items that are custom listings made especially for an Etsy customer, the listing is effective for one week from date of request/posting. If the item is not purchased within one week, E. Ria Designs reserves the right to switch the listing back to a general item available for sale by anyone.
* * * ORDERS ARE CURRENTLY SHIPPING IN 6 DAYS * * *
Payment must be made at time of checkout via direct credit card checkout here on Etsy or via PayPal. Custom orders must be paid for before customization of the piece is made. Just because an item is "purchased" does not mean it's paid for unless you do so through PayPal or Etsy's credit card processing system.
SHIPPING POLICY - I ship via USPS first class mail. I AM NOW SHIPPING INTERNATIONAL.
I offer FREE shipping anywhere in the United States! Please note international customers are responsible, though, for your country's customs charges. Should your item not arrive (please allow up to 8 weeks for international arrival), a replacement can be shipped to you for 20% of the original cost of the item. Please give customs offices time to clear items before requesting a replacement.
The correct address must be provided in the invoice here on Etsy. If there is another address that the purchase needs to be shipped to, please contact me with that information before or at time of purchase (in blank invoice box).
If you need the item shipped to a different address than on your Paypal account, PLEASE make sure the address is correct when you checkout with Paypal. It is possible to include the necessary shipping address at checkout.
* * * International customers, please remember you are responsible for the cost of any customs charges on merchandise entering your country. * * *
I ship USPS first class mail for most items. For combined items that will benefit from flat rate envelope pricing, I will ship USPS flat rate priority. IF YOU PREFER ANOTHER METHOD, PLEASE CONVO ME PRIOR TO PAYMENT. Also, I will most definitely add insurance to the cost of shipping (no extra fees - only actual amount) if desired. Insurance will protect you from damage/loss of your item while in the care of the USPS. E. Ria Designs is not responsible for your item once shipped. This pertains to domestic and international shipments. I package in extreme safe and durable metal tins which has proven to be the best method for transporting jewelry. I hope your item arrives safe and sound!
Refunds and Exchanges
Please convo me with information regarding an item you are not 100% satisfied with within 48 hours of receipt.
Since each item is hand-crafted expressly for the buyer, items can be returned for any reason for 100% store credit. If you are returning an item for a refund, please contact E. Ria Designs prior to reshipment. Buyer/recipient is responsible for contacting E. Ria Designs (on Etsy, not email) within 48 hours of USPS "delivered" status to discuss replacements/exchanges. The returned/exchanged item must be received by E. Ria Designs within 5 days of notification of return/exchange.
* * * * Worn, used, damaged (by the buyer), smoke-laden jewelry can not be returned under any circumstances. * * * *
Last Updated May 28, 2013