etalibi's Shop Policies
Welcome to et alibi (formerly RJ Beads)! I pride myself on my customer service and I'm happy to work with you until you're happy wth your new supplies! I am just a "me," doing my best to serve my customers ~ I try to reply to your convos as quickly as possible, but if I don't get back to you asap, especially on the weekend, please know that I will as soon as I can!
I accept Paypal only. You do not require a paypal account to use this service, all major credit cards are accepted!
Non-payments: Please contact me if you change your mind! If I don't hear from you within 3 days, your transaction will be cancelled and the item re-listed.
All tags & confetti are shipped via Canada Post letter mail. Most packages should arrive within 7 - 10 business days, but can take longer. Deliveries to Russia and some parts of Asia will take longer.
For all other items I ship via Canada Post letter mail in Canada and air mail to the US and overseas.
In the US please allow aprox. 10 - 14 business days for delivery (sometimes US customs is slow getting packages through!).
Western Europe + Australia typically takes 8 - 12 business days, and all other international destinations can take up to 4 weeks.
Once your package is in the mail I have no control over the postal system or customs (as much as I'd love to!) - shipping estimates above are just that - estimates, and it does on occasion take longer for packages to arrive.
Letter Post is not insured and does not have a time guarantee or tracking - but I know that most of my customers prefer the most inexpensive shipping method available. If you would like to upgrade your shipping to include insurance, please contact me for an updated invoice! I can not be held responsible for lost/undelivered packages that have not been insured. Tracking & insurance starts at around $10 for most destinations.
**Please note that I am not resposible for any customs/fees you are required to pay on international orders. These are not charges I add. Please be aware of your country's policies.
Refunds and Exchanges
Returns: Please contact me prior to returning an item. I am happy to take returns of unused merchandise, still in it's original condition within 15 days of purchase. Shipping is non-refundable. You are responsible for return postage.
Most custom die-cut orders are non-refundable.
Damaged goods: If something arrived damaged please contact me with a photo showing the damage.
Last Updated July 8, 2012