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fleuriste's Shop Announcement

WELCOME to our supply shop for shabby rose trim, acrylic buttons, plastic buttons, fold over elastic, metallic fold over elastic, padded appliques, skinny elastic, silk flowers, rolled silk rosettes, glitter elastic, pearl buttons, petite shabby trim, chiffon trim, chiffon hearts, chiffon bows and more! With the best prices AND a fabulous wholesale program we offer some of the very best pricing on Etsy. A huge THANK YOU for shopping at Fleuriste Craft Supply :)

Thank you so much for supporting our small business this year. We hope you have a wonderful day with family and friends. When we mark an order shipped that means we've printed it to process it and it should ship within 1-2 business days of that date (though occasionally it may take longer depending on the contents of your order). Once we've shipped you'll receive a tracking number directly to your email :) We DO NOT process add-ons, we're so sorry for any inconvenience this causes but it throws quite a kink in our order processing flow.

HOURS:
Monday through Thursday: 10-6 MST
Friday: 10-2 MST
CLOSED SATURDAY and SUNDAY as well as all major holidays!

{ADD ONS} We can no longer process additions to your order. Whatever you ordered will ship so please look it over carefully before submitting your order. We're so sorry but we're starting to spend a LOT of time adding on and invoicing people for add on orders, and it detracts from our ability to get our already-placed orders out efficiently to you! If you need a different quantity than what's listed in the shop just contact us and we can create a custom listing for you with EXACTLY what you need!
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{WHOLESALE} Wholesale discounts are always available in our shop! Please convo us for a custom listing as the discount is ONLY available when we set up a custom listing for you. For 30 non-elastic items and more we discount 20% from the item total (not applicable for already discounted items). For elastics we use the following method:

$50-$100 of elastics will receive 10% off with code 10PERCENT
$100-$200 of elastics will receive 15% off with code 15PERCENT
$200+ of elastics will receive 20% off with code 20PERCENT

We are proud to offer the very BEST wholesale discounting on Etsy and we're sure you'll love our quality and customer service. Send us a convo via the "Conversations" link for quick wholesale pricing, we check emails all day long! :0)

{ RESERVED LISTINGS }
When we set up a reserved listing, (if we haven't discussed this ahead of time), if its not purchased within 2 days of being set up we will cancel it and return the items to our available inventory. Unfortunately we've had a number of folks wait several weeks to check out, and it makes it very hard to manage our inventory. If you need a custom order several weeks out please just check with us first that we can hold those items!
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{RUSH ORDERS} We don't see notes to seller until we print orders to process, so if you need something ASAP please check with us first. We ship orders in the order they are received. If you need a rush order there is a $15 rush order fee. Convo us and we'll invoice you this rush fee. Your order (whatever is in stock) will ship within 24 hours of payment of that fee. If for any reason we can't ship within 24 hours of payment of the fee we will let you know and refund the fee! Unfortunately we're getting so many rush requests every day that its becoming unfair to those who placed orders earlier. Please understand that we do try to ship as quickly as we possibly can, but to guarantee earlier shipment you'll need to do an official rush order.

{ INTERNATIONAL SHIPPING }
We're getting a lot of requests about international package tracking. Please read our policies on international shipping and consider contacting us to register the package or pay for priority or express if you need it immediately. The AVERAGE shipping time internationally ranges anywhere from 2-6 WEEKS and can take longer, with no tracking available unless you opt for FedEx or UPS (which is extremely expensive). Please contact us before placing an international order if you are NOT OK with this. WE WILL NOT REPLACE international packages if you don't pay for tracking via FedEx or UPS. We also cannot track international packages unfortunately....I get lots of requests for tracking so just to be clear international packages carry NO TRACKING unless you request FedEx shipment. We cannot see it once it leaves our office.That being said, you can see from our feedback we try very hard to have happy customers, and we'll do as much as we possibly can to help locate a missing package.

{ FEEDBACK and CUSTOMER SERVICE }
We always leave feedback but please be patient with us, I usually go and complete a bunch at one time, once or twice a week. Regarding YOUR feedback we love to hear it! You can see by our score we have excellent feedback with minimal neutrals and negatives. Of course you can't make everyone happy but please contact us if you are thinking of leaving a neutral or negative feedback about our products. We will always do anything we can to make a situation right if you are not happy with your transaction! Just let us know so we can try to make it better!

{ UPDATES }
Check out our blog at www.fleuristesupplies.wordpress.com for inspirational photos, coupon codes (when they occasionally come up), tutorials and more!

Our complete policies can be found here:
http://www.etsy.com/shop/fleuriste/policy?ref=shopinfo_policies_leftnav


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