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fragranceoil's Shop Announcement

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Our top shelf premium fragrance oils are handcrafted in small batches and are poured fresh when you order them !

Beware of others who have oils that have been sitting around for long periods of time or have been improperly stored or diluted with cheap chemicals !

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Our fragrance oils are SUPER concentrated- never diluted !


We ship 6 days a week- you get your fragrance oils when you need them- FAST !


YES ! We ship internationally ! Just send us a convo for a shipping quote.


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DUE TO THE NATURE OF OUR PRODUCTS-WE DO NOT OFFER RETURNS. We absolutely encourage the purchase of sample sizes so that you can ensure that you personally like the scent and that it works to your satisfaction in your chosen application before investing in larger sizes. Sample sizes are available in our shop or convo me if you do not see your favorite listed.

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FREQUENTLY ASKED QUESTIONS


Can I apply your fragrance oils directly on my skin ?
No. Our oils are very concentrated and should be mixed with a carrier oil or product base (lotion, shower gel or in soap for example) before use on skin.


Are your oils Phthalate free ?
All of our oils are Phthalate free.


Do you combine shipping ?
Yes. We combine shipping on orders of 10 or more of our 1 oz. fragrance oils.


Do you offer different sizes of fragrance oils ?
Yes. We sell sample sizes (1.15 ml), 1 oz. 2 oz., 4 oz., 8 oz, 16 oz. and then sell by the pound thereafter.


I did not like a scent. Can I return it or exchange it ?

No. Due to the nature of our products, we cannot accept returns or exchanges. We encourage the purchase of sample sizes so that you can try our scents before investing in larger sizes and test them in your own applications. Samples are available in our shop. If you do not see your favorite scent listed, please ask.


Do you ship internationally ?
Yes ! Just contact us with what you would like to order and I will give you a shipping quote. If the shipping quote sounds good to you, I can then set up a custom listing for you. Please note that insurance is optional but recommended. Duties, customs charges, etc. are the responsibility of the customer.


Do you offer insurance on shipping ?
All of our packages are shipped with a tracking number which is included in your shipping price but are not insured. If you would like insurance on your package, please contact us and we can get you a quote on adding insurance to your package.


Is your shop the same as Indigo Fragrance ?
No. My parents (Dawn and Jon) own the IndigoFragrance shop here on etsy. We are two separate shops. We have different pricing and try to carry different oils. However, since I work at their shop (working for them is my regular job !) 3-4 days each week, (less in the Winter time due to weather and road conditions) I often ship from their Necedah, WI location. When I am at home, your order will ship out of Franklin, WI.

fragranceoil's Shop Policies

Welcome

Thanks for stopping by my fragrance oil shop. My parents own a fragrance oil company- so my variety is virtually endless ! I cannot possibly list every fragrance that is available to me- so if you don't see one of your favorites listed in my shop- just drop me a line and I will see what I can do to get your favorites for you. I am currently working on a master list of available fragrances by category which I hope to finish soon.

Our fragrance oils can be used for a variety of projects including (but not limited to !): soapmaking, candlemaking, reed diffusers, perfume making, firestarters, hair products, lotions, shower gels, bubble baths, scrubs, potpourri, dryer balls, polymer clay scenting, incense, scenting sachets, aroma burners, bath salts, to freshen linens, scent pinecones and more !

Payment

Payment is due upon checkout. If payment is not received after 7 days, the order will be cancelled and negative feedback left.

We accept the following method of payment:

► Paypal (you do not need a paypal account to pay using paypal, just a credit/debit card or you can pay using an e-check).

► Credit/Debit Cards- Through paypal or contact us as we can take your credit/debit card directly.

Orders paid for by e-check will have to clear before shipment is sent.

Shipping

We do our very best to ship orders out as quickly as possible. We know how important it is to get your order in your hands as soon as possible. However, due to the volume of our business, it may take up to 3 business days for us to send your order out. Please plan accordingly or drop us e-mail to let us know that your order is urgent in nature. (Gift for example).

Insurance is optional but recommended. Please contact us if you would like insurance on your package.

Most orders are shipped first class mail. Larger orders generally ship priority mail.

We care about our environment ! Please note that we sometimes reuse clean packing peanuts to reduce waste. We also try to combine fragrances in larger bottles if possible. (Example: if you order three 1 oz. bottles of our strawberry fragrance, we will combine it in one larger bottle instead of three smaller bottles unless otherwise requested).

Our items are packed with care !

Refunds and Exchanges

Due to the personal nature of our products we cannot offer returns or exchanges. All sales final.

In the event of defective items (or if we accidentally shipped the wrong product) we will replace items. We reserve the right to ask for photos or to have product returned to us.

Damaged Items: If your items are damaged during shipment, you will be asked to provide a photo of the damaged item(s). The item will be replaced with a duplicate item. Again, insurance is optional but recommended. Please contact us if you would like insurance on your package.

We do not offer refunds or exchanges because you didn't care for a particular scent. We encourage the purchase of sample sizes so that you can try a scent before investing in a larger size. This way, you can determine that you like the scent, your customers like the scent or that the scent works properly in your chosen application.

Additional Policies and FAQs

We welcome questions, custom orders, requests for different scents or sizes, trade requests, etc.

Fragrance oils are sold by weight, not volume.

Duties, customs charges, etc. on international orders are the responsibility of the customer.

We reserve the right to refuse service to anyone.

Wisconsin residents will be charged 5.5% sales tax.

Last Updated February 4, 2014