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frostingandink's Shop Announcement

Welcome to Frosting & Ink!
*****Our current turnaround time is 4-5 business days**** (more detail below)

Thank you so much for stopping by our shop. We offer a variety of custom-designed party collections, many of which are organized by theme in our shop. Please use our “shop sections” to browse all coordinating items available for each party collection. You can also find a list of coordinating items within each listing. If you don’t see what you are looking for, please feel free to send us a message via Etsy or email us at frostingandink [!at] gmail.com.

Our party collections have been featured on a variety of party blogs, such as Amy Atlas Events, Hostess with the Mostess and Project Nursery.

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CURRENT TURNAROUND TIME
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Our current turnaround time is 4-5 business days. Business operating hours are Monday to Friday 9:00 am to 5:00 pm EST, excluding federal holidays.

Orders received after closing hours will be processed at the start of the next business day.

Orders will be completed within 4-5 business days after both payment and all customization information (and photos, if applicable) have been received. You can find the customization information required for your purchase under “Purchase Instructions” within each listing. (Please note, if you pay with Paypal and have your checking account or checking account debit card linked to your Paypal account, this form of payment can take an additional 3-5 business days to clear.) Orders are processed after payment has been received/cleared.

We do work on orders late into the evenings, so do not be alarmed if you haven’t received your completed order by 5:00 PM EST on the day you are expecting it.

Our standard turnaround time does not apply to custom orders. Turnaround time for custom orders is agreed upon on a per sale basis.

When your order has been completed you will receive an email (to the email address in your Etsy account unless otherwise noted) with a link to download your customized printable files. We will also send you a shipping notice via Etsy. From time to time, your email/download link will end up in your spam/junk folder. If you receive a shipping notice via Etsy but do not see an email with a link to download your printable files, please double check your spam/junk folder. If you do not find it there, please send us a message or email and we will promptly resend it.

Thank you!

Frosting & Ink Social Designery
www.frostingandink.etsy.com
frostingandink [!at] gmail.com
www.facebook.com/frostingandink