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gempalace's Shop Announcement

IF YOU'VE RECEIVED A GIFT CERTIFICATE FROM US OVER THE HOLIDAYS (2013), IT CANNOT BE USED UNTIL THE CURRENT SALE IS ENDED.

WE CAN DRILL ALMOST EVERYTHING in our store & turn them into BEADS!! Just ask.
Check out our blog: siamgempalace.wordpress.com // Join us on Facebook for the latest news and giveaways!

ALL DISCOUNTED / SALE ITEMS ARE FINAL.

SECURE PACKAGING! Rest assured your gems will arrive perfectly protected :)

Welcome to Gem Palace! We hope you like our unusual & quirky selection ;) Guaranteed to get your creative juices flowing ... We welcome wholesale & custom inquiries!

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GENERAL POLICIES:

We reserve the right not to sell at any time for any reason. If you made a purchase and we decide not to sell, we will refund your PayPal account and cancel the transaction.

RETURN & EXCHANGE:

NO RETURN or EXCHANGE on DISCOUNTED and/or SALE ITEMS.

To receive a full refund of the purchase price (does not include shipping fees), please contact us within 5 days of receiving your purchase about possible return/exchange. Contacting us after 5 days may result in only a partial refund or store credit.

*We reserve the right to request photos of the item as proof of original condition before return.

If you received a free FedEx shipping upgrade because your order was over $400, and you are returning/exchanging an amount that would render your purchase total less than $400 after refunds, $31.50 (cost of the FedEx shipping upgrade) will be deducted from your refund.

We accept returns and exchanges for items returned in their ORIGINAL condition with the following exceptions:

* No returns for cash on custom orders. Exchange or store credit may be possible on a case by case basis for custom orders. We usually ask for a deposit for custom orders, this deposit is non-refundable.
* No returns or exchange for items purchased on layaway and/or multiple payments.
* No returns or exchange for items put on reserve for a period longer than 7 days.
* No return/exchange on SALE ITEMS.
* Buyers are responsible for shipping fees and incidental costs of a returned and/or exchanged item.

** Beads - we ask that you return these STRUNG (not loose) when possible.

RESERVED ITEMS:
Items on reserve for more than 7 days without payment (unless payment time frame otherwise agreed upon between us and customer) are subject to return to general public sale without notice.

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PLEASE READ OUR SHIPPING POLICIES:

** We may not ship to certain countries at our discretion. We will cancel and refund your order and notify you immediately if this is the case.

Postage is one flat rate, no matter how many items!
We accept returns and provide a money back guarantee ;)

Our regular shipping method is via Thai Registered Post which usually takes 10-12 business days to arrive in the U.S. and Canada. In some rare circumstances, due to delays at your country's customs, it could take up to 35 days.

FedEx available upon request.
FedEx International Priority (3 business days to U.S.) - $36.00

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TRACKING:

If you do not receive your package in 10 business days your package can be tracked in two ways:

1) Proof of Shipment on our end :

This one shows scans from the Local domestic Thai post office from the time that we drop off of your order until arrives at SUVARNABHUMI (Bangkok) International airport. On average it arrives in the destination country within two business days from the drop off date.

http://track.thailandpost.co.th/trackinternet/Default.aspx


If the results show up in the Thai language look to the upper right corner and select the ENG button for the results in English

2) You can also track your orders on MOST of the destination country's postal web sites.
For US bound orders: Tracking is reliable, BUT there is a blind spot in the process; packages are not scanned into the postal system until AFTER it has cleared customs. If you track a package before it has cleared customs you will get a "no record of this item" message, once it is cleared customs you will be able to track it.

We accept returns and provide a full money back guarantee.

(Y)
(o.o)
(")(")o XOXOXO Happy Shopping!

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