Shop Owner
-
Paris, Ile-de-france,
France - Contact
- Profile
- Favorites
- Circles: 42
- Feedback: 235, 100% pos.
Shop Info
- germaine
- Opened on May 15, 2007
- Policies
- Request custom item
- 104 sales
- 443 admirers
germaine's Shop Policies
Welcome
Bonjour!
• Welcome! Bienvenue! You'll find in my shop prints of my illustrations and some little things i prepare from time to time, inspired from my work (cards, notebooks, bookmarks, stickers etc) and depending on the furniture i find here and there (necklaces & pendants, notebooks/journals, etc).
• Find me
- on facebook: www.facebook.com/germaine.caillou
- on my blog: www.germainecaillou.com/blog
I now use Facebook to inform you that my shop's been updated, feel free to read the page!
Payment
• For all payments outside France = via Paypal only.
• For french customers = checks are accepted on exceptionnal bases and please note that the order will take longer to be sent. Send me a message before placing your order in that case.
• If payment isn't made in 48 hours, i may send you a message, but in any case, Etsy will be notified and the order will be cancelled.
• If you have a question about anything, please send me a message before checking out: i'll make my best to awnser you!
* NEW *
My little shop now supports WWF with a french programm working on species & land preservation.
For every order equal to 15€ (19$) > 2€ will go to WWF, and more according on the order amount.
Thank you! ♥
Shipping
• Within 6 days after the payment in a carefully chosen and adapted envelope/parcel (i stamp a "fragile" mention), unless specific delay is given in the item description (this can happen for custom orders).
• If urgent (for a gift for example), please send me a message before checking out so we can work something out.
• I'm not responsible for transportation delays or incidents, please note that your purchase will take about a week in the U.E. to arrive, and about 10/25 days in the rest of the world.
• If anything came to happen during the transportation, i'd be sorry to hear it, but i take all precautions so that the shipping goes well (see "refunds and exchanges" section).
• Shipping is made through regular mail, no tracking because of its high cost.
• Please check that your Etsy adress is correct. Unless specific mention (gift adress) in the comment box while checking out, i won't take time to double check your informations.
Refunds and Exchanges
• No refund or exchange is systematic, and nothing will happen without a picture of what went wrong.
• No refund or exchange can be made on a custom order, since it's... made for you only :)
• However, in case of any consequent problem, please contact me.
Additional Policies and FAQs
SPECIAL REQUESTS
• I do not systematically take special requests, so please bare with me if i don't always awnser to your message with a positive and massive yes!
Last Updated February 12, 2011