gwenerin's Shop Policies
I believe in the beauty and unique character of natural fibers. I am thrilled to have the chance to share the experience with you. My mission is to collect a variety of fleeces from local farms and offer them to you in many colors. Any time you have questions, please feel free to convo me. I love to hear from browsers and customers alike. Thank you for coming by!
I accept Paypal, MasterCard, Visa, Discover, and American Express. Payment is due at time of purchase. If you decide you would like to cancel your purchase, you have 24 hours in which to do so.
Packages are sent out on Monday and Thursday afternoons. If you wish to have the tracking number, please contact me.
Once the item has shipped, I will update its status on my Etsy account. Insurance is not included in the shipping charges. If this is important to you or you have special requirements, please send me a message and we will discuss your situation.
Refunds and Exchanges
If you are unhappy with your items, they may be returned within 30 days. The purchase price (not including initial shipping) will be refunded. Return shipping will be paid by me.
Additional Policies and FAQs
I work in a smoke-free and cat-friendly environment . My fibers are handdyed with professional acid dyes (Greener Shades) and washed/rinsed before shipping. However, you may see some color in the initial rinse water of your new yarn.
When washing your finished items at home, remember to hand wash using cold water and mild detergent (I recommend Eucalan). Roll in a towel to remove excess water; reshape and lay flat to dry, do not wring.
Last Updated September 19, 2012